Spanish-Speaking IT Support Specialist (MSP)

Terra Dygital; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation 60k-75k CAD

Comprehensive benefits

Company laptop

Cellphone and commuting allowance

Great environment & culture

Job summary

Terra Dygital is seeking a bilingual Spanish-speaking Support Specialist to assist clients with onboarding, onboarding training, and ongoing issue resolution. You will troubleshoot and support Microsoft and cloud technologies, while maintaining accurate client documentation and CSAT-focused service levels.

The role requires English/Spanish fluency and strong communication skills, with MSP experience and a customer-first mindset.

Qualifications

• Microsoft O365/Azure certification is preferred.
• 2+ years' MSP experience is a plus.
• Bilingual English/Spanish communication skills expected.

Responsibilities

• Assist clients with onboarding and training.
• Troubleshoot and resolve client IT issues remotely.
• Provide support for Microsoft and cloud technologies.
• Maintain client documentation and ticketing updates.
• Participate in team and client meetings.
• Communicate incident progress and outages to clients.

Skills

OS & networks

Communication skills

Troubleshooting

Mac proficiency

Multitasking

Team leadership

Service awareness

Typing speed

Self-motivation

On-call readiness

Education

Microsoft O365/Azure cert

Job description

Terra Dygital is seeking a bilingual Spanish-speaking Support Specialist to assist clients with onboarding, onboarding training, and ongoing issue resolution. You will troubleshoot and support Microsoft and cloud technologies, while maintaining accurate client documentation and CSAT-focused service levels.

The role requires English/Spanish fluency and strong communication skills, with MSP experience and a customer-first mindset.