Spanish Bilingual Service Desk Analyst

Buchanan Technologies; Charlottetown; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Fully paid benefits including health, dental, and vision

RRSP plan with company matching

Technology purchase program

Paid education/certification program

Standard vacation with paid holidays

Job summary

Buchanan Technologies is looking for a Spanish Bilingual Service Desk Analyst to provide IT support and service desk functions. This role involves troubleshooting client issues related to network connectivity, desktop applications, and technical support across various platforms.

The ideal candidate should be fluent in both English and Spanish and possess strong customer service and problem-solving skills. Benefits include comprehensive health coverage and a paid education program.

Qualifications

• Strong fluency in both English and Spanish (written and spoken).
• Solid understanding of basic network components and concepts.
• Ability to provide support for Windows and Mac operating systems and mobile devices.
• Strong problem-solving and analytical abilities.
• Previous call center experience is an asset.

Responsibilities

• Respond to requests for technical support from internal business partners.
• Troubleshoot software applications and hardware configurations.
• Document incidents and troubleshooting steps in a ticketing system.
• Adapt to a fast-paced environment and work flexible hours.

Skills

Fluency in English and Spanish

Troubleshooting skills

Customer service skills

Problem-solving abilities

Education

Technical training/certifications

Tools

MS Office

Windows and Mac operating systems

Job description

Job Description

Spanish Bilingual Service Desk Analyst – IT Support & Service Desk. Provide daytime support for clients’ internal network, hardware, and application support for various client communities via phone, chat, and email. Support includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support. Must possess strong written and verbal communication skills in both English and Spanish.

Responsibilities

• Respond to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner.
• Troubleshoot and support software applications, various hardware/software configurations, and run appropriate testing and diagnostics.
• Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for resolution.
• Document incidents and troubleshooting steps taken in a ticketing management system.
• Work in a fast‑paced environment, adapt to frequent change, and be available to work a flexible schedule.
• Work with diverse groups and individuals to set goals, establish priorities, and resolve issues.

Qualifications

• Strong fluency in both English and Spanish (written and spoken).
• Solid understanding of basic network components and concepts.
• Ability to provide support to end‑users on topics including Windows and Mac operating systems, MS Office, printers, mobile devices, and email issues.
• Self‑motivated, professional with excellent written and verbal communication skills.
• Strong problem‑solving/analytical abilities.
• Strong commitment to quality customer service.
• Ability to work independently and follow directions and best practices.
• Attention to detail and ability to multi‑task while talking to customers.
• Must be able to work shifts, holidays, and weekends.
• Previous call center, customer service, or technical support experience is an asset.
• Technical training/certifications and/or willingness to complete certifications is an asset.

Benefits

• Fully paid benefits (single or family coverage) including health, dental, vision, life insurance, and more.
• RRSP plan with contributions matched by the company.
• Technology purchase program for latest tech for personal use.
• Paid education/certification program that helps build professional skills and supports salary increases semi‑annually.
• Standard vacation allotment plus 10 paid holidays and 6 paid sick days per year.

Additional Information

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and any other legally protected statute under the Canadian Human Rights Commission. This commitment extends to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non‑discrimination and employment equity in every location where we operate.