Bilingual Tech Support Specialist (Spanish) – Level 1

SOTI Inc; Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

SOTI Inc. is seeking a Technical Support Specialist, Level 1, who can provide bilingual support in English and Spanish from Mississauga, with a hybrid work arrangement.

The role focuses on post-sales technical support for our software, diagnosing issues, and coordinating with internal teams to ensure timely resolutions. The ideal candidate has a degree or diploma in CS/IT/Networking, a solid grasp of OSI/networking concepts, and experience with Windows environments and SQL.

Qualifications

• Degree or Diploma in Computer Networking, Information Technology, CS or related field.
• Solid understanding of OSI model and networking concepts.
• Experience with Windows 8.1 and Windows Server 2008/2012; SQL/virtual servers.
• Knowledge of mobile computing platforms: Android, iOS, Windows Mobile, Blackberry.
• 1–2 years of relevant experience; strong problem solving and teamwork.
• Excellent verbal and written English and Spanish communication.

Responsibilities

• Provide telephone and email-based post-sales tech support for software products.
• Investigate customer issues and coordinate with internal stakeholders to resolve.
• Update customers on progress and respond promptly to requests.
• Deliver superior service for MDM solutions and reproduce environments to troubleshoot.
• Communicate effectively to ensure customer satisfaction.

Skills

Problem solving

Team player

Time management

Strong communication

English & Spanish bilingual

Education

Degree/Diploma in CS/IT/Networking

Tools

Windows OS

Windows Server 2008/2012

SQL/Databases

Virtual servers

Mobile platforms (Android, iOS)

Job description

SOTI Inc. is seeking a Technical Support Specialist, Level 1, who can provide bilingual support in English and Spanish from Mississauga, with a hybrid work arrangement.

The role focuses on post-sales technical support for our software, diagnosing issues, and coordinating with internal teams to ensure timely resolutions. The ideal candidate has a degree or diploma in CS/IT/Networking, a solid grasp of OSI/networking concepts, and experience with Windows environments and SQL.