Bilingual IT Support Specialist (Spanish)

Terra Dygital; Vancouver; Presencial; CAD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company laptop

Cellphone allowance

Commuting allowance

Great environment & culture

Resumo da oferta

Terra Dygital Solutions in Vancouver, BC, is seeking a Bilingual Support Specialist (Spanish) to deliver outstanding client service while addressing technical issues across Microsoft products and cloud services. You will work under team leads to escalate and resolve complex tickets.

The role requires strong written and spoken English and Spanish, on-call rotation, ability to multitask, and experience supporting MSP clients.

Qualificações

• Industry IT Certifications: Microsoft O365/Azure Role-based certification (or legacy equivalents)
• 2+ years’ MSP experience preferred.
• Experience working for an MSP or related company is an asset.

Responsabilidades

• Troubleshoot and resolve client issues for MS core apps and OS.
• Support backup, disaster recovery, and business continuity solutions.
• Onboard and train new clients.
• Review metrics to ensure service standards (CSAT, response time, resolution time).
• Provide remote support and document client interactions.

Conhecimentos

Operating systems

Business applications

Network systems

Interpersonal skills

Communication

Troubleshooting

Mac proficiency

Multi-tasking

On-call availability

Formação académica

Microsoft 365 / Azure Certification

Ferramentas

Microsoft 365

Azure

Descrição da oferta de emprego

Terra Dygital Solutions in Vancouver, BC, is seeking a Bilingual Support Specialist (Spanish) to deliver outstanding client service while addressing technical issues across Microsoft products and cloud services. You will work under team leads to escalate and resolve complex tickets.

The role requires strong written and spoken English and Spanish, on-call rotation, ability to multitask, and experience supporting MSP clients.