Azure Support Engineer with Spanish Speaking Exp

Quantum World Technologies Inc.; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Quantum World Technologies Inc. is seeking an Azure Support Engineer with Spanish-speaking experience to provide technical support and troubleshoot customer-reported issues in Spanish.

The role requires strong communication skills and a solid understanding of cloud concepts and Microsoft Azure. You will work with customers across cloud and on-premises environments, document troubleshooting steps, and collaborate with cross-functional teams.

Qualifications

• Experience providing Azure-focused technical support.
• Fluency in Spanish for customer communications.
• Ability to explain complex technical concepts.

Responsibilities

• Provide technical support and resolve customer-reported issues in Spanish.
• Communicate effectively with customers in Spanish and English.
• Troubleshoot technical issues with analytical problem-solving.
• Investigate incidents, identify root causes, and provide resolutions.
• Collaborate with cross-functional teams to resolve complex issues.
• Support customers across cloud and on-premises environments.
• Develop understanding of Microsoft Azure services, cloud concepts, and deployment models.
• Maintain clear documentation of customer issues, troubleshooting steps, and resolutions.
• Work from the office regularly based on business requirements.

Skills

Azure

Spanish

Customer Support

Tools

Microsoft Azure Portal

Job description

We are seeking a Azure Support Engineer with Spanish Speaking Exp to provide technical support and troubleshoot customer-reported issues in Spanish. The ideal candidate will have strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure.

Key Responsibilities

• Provide technical support and resolve customer-reported issues in Spanish.
• Communicate effectively with customers in both Spanish and English, verbally and in writing.
• Troubleshoot technical issues using strong analytical and logical problem-solving skills.
• Investigate incidents, identify root causes, and provide appropriate resolutions or workarounds.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Support customers across cloud and on-premises environments.
• Develop an understanding of Microsoft Azure services, cloud concepts, and deployment models.
• Maintain clear and accurate documentation of customer issues, troubleshooting steps, and resolutions.
• Work from the office regularly based on business requirements.