Spanish-English IT Service Desk Analyst

Buchanan Technologies; Charlottetown; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Fully paid benefits including health, dental, and vision

RRSP plan with company matching

Technology purchase program

Paid education/certification program

Standard vacation with paid holidays

Job summary

Buchanan Technologies is looking for a Spanish Bilingual Service Desk Analyst to provide IT support and service desk functions. This role involves troubleshooting client issues related to network connectivity, desktop applications, and technical support across various platforms.

The ideal candidate should be fluent in both English and Spanish and possess strong customer service and problem-solving skills. Benefits include comprehensive health coverage and a paid education program.

Qualifications

• Strong fluency in both English and Spanish (written and spoken).
• Solid understanding of basic network components and concepts.
• Ability to provide support for Windows and Mac operating systems and mobile devices.
• Strong problem-solving and analytical abilities.
• Previous call center experience is an asset.

Responsibilities

• Respond to requests for technical support from internal business partners.
• Troubleshoot software applications and hardware configurations.
• Document incidents and troubleshooting steps in a ticketing system.
• Adapt to a fast-paced environment and work flexible hours.

Skills

Fluency in English and Spanish

Troubleshooting skills

Customer service skills

Problem-solving abilities

Education

Technical training/certifications

Tools

MS Office

Windows and Mac operating systems

Job description

Buchanan Technologies is looking for a Spanish Bilingual Service Desk Analyst to provide IT support and service desk functions. This role involves troubleshooting client issues related to network connectivity, desktop applications, and technical support across various platforms.

The ideal candidate should be fluent in both English and Spanish and possess strong customer service and problem-solving skills. Benefits include comprehensive health coverage and a paid education program.