Bilingual Global Service Desk Analyst (Spanish/English)

Lvs1; Canada; On-site; CAD 52,000 - 75,000; Full time

Job summary

Long View in Canada is seeking a Spanish bilingual Global Service Desk Analyst to join our Integrated Global Services team. You will provide Tier I IT and communications support across clients worldwide, documenting issues and guiding resolution with professionalism and care.

The role requires 2+ years in technical support, fluent Spanish and English, ITIL understanding, and a positive, customer-focused mindset. Weekend availability and strong communication are valued traits.

Qualifications

• 2+ years in a tier I service desk/tech support role
• Fluent in Spanish and English in a professional setting
• Strong written and verbal Spanish communication
• Proven troubleshooting of technical/procedural issues
• Ability to handle high-stress situations calmly
• Ability to build rapport with peers and customers

Responsibilities

• Submit documented customer issues into a ticketing system
• Analyze symptoms, determine urgency, provide resolutions when possible
• Escalate to Tier II and manage incident lifecycle
• Contribute to process improvements with peers
• Provide tier I support for IT and communications systems

Skills

Spanish fluency

English fluency

Customer service

Technical troubleshooting

Communication

Education

A+ Certification

Tools

Ticketing system

Job description

Long View in Canada is seeking a Spanish bilingual Global Service Desk Analyst to join our Integrated Global Services team. You will provide Tier I IT and communications support across clients worldwide, documenting issues and guiding resolution with professionalism and care.

The role requires 2+ years in technical support, fluent Spanish and English, ITIL understanding, and a positive, customer-focused mindset. Weekend availability and strong communication are valued traits.