Spanish Bilingual Global Service Desk Analyst - Overnight

Long View Systems; Canada; Hybrid; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Great people and culture

Comprehensive benefits package fromday

Comprehensive benefits package fromday

Job summary

Long View is seeking a Spanish bilingual Global Service Desk Overnight Analyst to join our Integrated Global Services team located in Canada. You will provide Tier I support for IT and communications systems and help deliver service excellence to clients worldwide.

Bring 2+ years in technical support, fluent Spanish, strong English communication, ITIL understanding, and an A+ certification. You must be able to work overnight shifts and contribute to process improvements.

Qualifications

• Two+ years of experience in a Tier I technical support role.
• Fluent in Spanish and proficient in English communication.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolution when possible.
• Dispatch incidents to Tier II and manage lifecycle.
• Understand and assist with escalations.
• Look for process improvements to improve service delivery.

Skills

Spanish fluency

English communication

ITIL Incident Management

Technical support experience

Customer service

Education

A+ Certification

Job description

Long View is seeking a Spanish bilingual Global Service Desk Overnight Analyst to join our Integrated Global Services team located in Canada. You will provide Tier I support for IT and communications systems and help deliver service excellence to clients worldwide.

Bring 2+ years in technical support, fluent Spanish, strong English communication, ITIL understanding, and an A+ certification. You must be able to work overnight shifts and contribute to process improvements.