Spa Guest Service Ambassador – Bilingual, Growth & Perks

Germain Hotels group; Baie-Saint-Paul; On-site; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Group insurance

Gym access

Job summary

Germain Hotels in Baie-Saint-Paul, QC, is looking for a Guest Service Attendant for our Nordic Spa. You will warmly welcome guests from arrival and act as spa ambassador, guiding them through their experience with a focus on wellness and relaxation.

The role involves taking reservations by phone or email, using technology, promoting spa services, entering treatments into the system, advising on spa products, handling payments and deposits, and upholding hygiene and safety standards.

Qualifications

• Fluency in French and English is required for written and spoken communication.
• Experience in customer service is preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Enjoy working with the public and maintain a warm, approachable style.
• Discretion and respect for confidentiality.

Responsibilities

• Take reservations at the Nordic Spa reception by phone or email.
• Use available technologies efficiently.
• Promote the Spa’s services.
• Enter treatments into the designated system.
• Advise guests on Spa boutique products.
• Process guest payments.
• Maintain deposits accurate at all times.

Skills

Bilingual FR/EN

Customer service

Attention to detail

Multitasking

Public-facing

Discretion

Job description

Germain Hotels in Baie-Saint-Paul, QC, is looking for a Guest Service Attendant for our Nordic Spa. You will warmly welcome guests from arrival and act as spa ambassador, guiding them through their experience with a focus on wellness and relaxation.

The role involves taking reservations by phone or email, using technology, promoting spa services, entering treatments into the system, advising on spa products, handling payments and deposits, and upholding hygiene and safety standards.