Préposé service à la clientèle au Spa

Germain Hôtels; Baie-Saint-Paul; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Group insurance partially covered

Employee rates at our hotels

Family & friends discounts

Job summary

Germain Hôtels seeks a Spa Receptionist to deliver exceptional customer service at the Spa Nordique front desk in Baie-Saint-Paul. You will handle reservations by phone or email, promote spa services, and guide guests through product options in the boutique while ensuring smooth payment and deposit processes.

Fluent French and English communications are essential to coordinate with colleagues nationwide, maintaining a friendly, confidential, and professional atmosphere.

Qualifications

• Strong communication skills in French and English, both written and verbal.
• Experience in customer service.
• Attention to detail and ability to multitask under tight deadlines.
• Discretion and respect for confidentiality.

Responsibilities

• Handle Spa Nordique reservations at the front desk by phone or email.
• Promote the Spa’s services.
• Enter treatments into the designated software.
• Advise clients on products available in the Spa boutique.
• Process client payments.
• Ensure deposits are always accurate.
• Ensure compliance with hygiene and safety regulations.
• Use the available technologies efficiently.

Skills

Bilingual French/English

Customer service experience

Attention to detail

Multitasking under deadlines

Job description

Description

Reporting to the Spa Director, the Spa Receptionist provides exceptional customer service while ensuring the well-being of guests and the tranquility of the spa. They also ensure the facilities remain clean and safe.

YOUR RESPONSIBILITIES

Handle Spa Nordique reservations at the front desk by phone or email

Promote the Spa’s services

Enter treatments into the designated software

Advise clients on products available in the Spa boutique

Process client payments

Ensure deposits are always accurate

Ensure compliance with hygiene and safety regulations

Use the available technologies efficiently

WHAT WE ARE LOOKING FOR

Strong communication skills in French and English, both written and verbal, due to the nature of tasks or interactions with colleagues, partners, or clients across Canada – a major asset

Experience in customer service

Attention to detail and ability to multitask under tight deadlines

Enjoy working with the public and maintaining a friendly approach

Discretion and respect for confidentiality

WHAT WE OFFER

Group insurance partially covered by the employer for full-time employees

Friendly and responsible work environment

Employee rates at our hotels and family & friends discounts