Bilingual Spa Front Desk Concierge - Benefits & Discounts

Germain Hôtels; Baie-Saint-Paul; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Group insurance partially covered

Employee rates at our hotels

Family & friends discounts

Job summary

Germain Hôtels seeks a Spa Receptionist to deliver exceptional customer service at the Spa Nordique front desk in Baie-Saint-Paul. You will handle reservations by phone or email, promote spa services, and guide guests through product options in the boutique while ensuring smooth payment and deposit processes.

Fluent French and English communications are essential to coordinate with colleagues nationwide, maintaining a friendly, confidential, and professional atmosphere.

Qualifications

• Strong communication skills in French and English, both written and verbal.
• Experience in customer service.
• Attention to detail and ability to multitask under tight deadlines.
• Discretion and respect for confidentiality.

Responsibilities

• Handle Spa Nordique reservations at the front desk by phone or email.
• Promote the Spa’s services.
• Enter treatments into the designated software.
• Advise clients on products available in the Spa boutique.
• Process client payments.
• Ensure deposits are always accurate.
• Ensure compliance with hygiene and safety regulations.
• Use the available technologies efficiently.

Skills

Bilingual French/English

Customer service experience

Attention to detail

Multitasking under deadlines

Job description

Germain Hôtels seeks a Spa Receptionist to deliver exceptional customer service at the Spa Nordique front desk in Baie-Saint-Paul. You will handle reservations by phone or email, promote spa services, and guide guests through product options in the boutique while ensuring smooth payment and deposit processes.

Fluent French and English communications are essential to coordinate with colleagues nationwide, maintaining a friendly, confidential, and professional atmosphere.