Guest Service Supervisor: Elevate VIP Stays

Germain Hotels group; Baie-Saint-Paul; On-site; CAD 52,000 - 54,000; Full time

Benefits offered by this job

Travel discounts at Germain Hotels

Gym access in workplace

Job summary

Germain Hotels group in Baie-Saint-Paul, QC, seeks a Guest Service Supervisor to oversee reception, reservations, night audit and concierge, ensuring exceptional service. You will guide the team, resolve guest issues promptly and maintain a high standard of hospitality across departments.

The role requires leadership, empathy, and strong communication, with a salary range of $52,000 to $53,560 CAD and potential annual bonus up to 5% of gross pay.

Qualifications

• 1 to less than 2 years of customer service experience in hospitality.
• Strong empathy and ability to understand guests’ feelings and concerns.
• Ability to handle requests and resolve issues quickly and efficiently.
• Patience and professionalism when dealing with dissatisfied or stressed guests.

Responsibilities

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities.
• Act as a resource person for the team in terms of complaint management and deployment of service excellence.

Skills

Customer service

Empathy

Issue resolution

Patience

Team leadership

Communication

Tools

OPERA PMS

Job description

Germain Hotels group in Baie-Saint-Paul, QC, seeks a Guest Service Supervisor to oversee reception, reservations, night audit and concierge, ensuring exceptional service. You will guide the team, resolve guest issues promptly and maintain a high standard of hospitality across departments.

The role requires leadership, empathy, and strong communication, with a salary range of $52,000 to $53,560 CAD and potential annual bonus up to 5% of gross pay.