Spa Receptionist

Germain Hôtels; Baie-Saint-Paul; On-site; CAD 19,000 - 26,000; Full time

Benefits offered by this job

Group insurance

Gym access

Travel rates

Growth opportunities

Job summary

Germain Hotels in Baie-Saint-Paul is seeking a Guest Service Attendant for our Nordic Spa, focusing on wellness, relaxation, and attentive guest care. You welcome guests from arrival, inform them about services, and assist throughout their spa experience with a calm, friendly approach.

Responsibilities include taking reservations, promoting spa offerings, entering treatments, and handling payments, while maintaining hygiene standards and confidentiality.

Qualifications

• Bilingual French and English communication, both written and spoken.
• Previous customer service experience is required.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• Warm, approachable demeanor with the public.
• Discretion and respect for confidentiality.

Responsibilities

• Take reservations at the Nordic Spa reception by phone or email.
• Use available technologies efficiently.
• Promote the Spa’s services.
• Enter treatments into the designated system.
• Advise guests on products in the Spa boutique.
• Process guest payments.
• Ensure deposits are accurate at all times.
• Maintain compliance with hygiene and safety standards.

Job description

Passionate about wellness and guest service?

We are looking for someone who brings curiosity and attentive listening to every interaction. Acting as an ambassador for our spa, this person welcomes our guests from the moment they arrive. The Guest Service Attendant greets, informs, and accompanies guests throughout their experience, with an approach focused on well-being and relaxation.

What You Will Do

• Take reservations at the Nordic Spa reception by phone or email
• Use available technologies efficiently
• Promote the Spa’s services
• Enter treatments into the designated system
• Advise guests on the various products offered in the Spa boutique
• Process guest payments
• Ensure deposits are accurate at all times
• Maintain compliance with hygiene and safety standards

What You Bring

• Strong communication skills in both French and English, spoken and written, due to interactions with English-speaking colleagues, partners, and guests across Canada (an asset)
• Experience in customer service
• Strong attention to detail and ability to multitask in a fast-paced environment
• Enjoy working with the public and adopt a warm, approachable style
• Discretion and respect for confidentiality

What We Offer

• Passionate about travel? Enjoy preferred rates at Germain Hotels and explore the country - again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that supports your development and recognizes you for who you truly are.
• Group insurance partially covered by the employer for full-time employees.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.