Administrative Associate

TELUS; Quebec; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Employer-matched pension plan

Group benefits from day one

3 weeks of vacation and 3 wellnessdays

TELUS share purchase plan

Wellness spending account

Mental health support

Discount on TELUS/Koodo plans

Job summary

TELUS Health is seeking an Administrative Associate for our Montreal clinic. In this on-site role, you will greet clients, handle billing, manage appointments, and support daily operations with a focus on exceptional client service.

You will balance cash, coordinate with the team, and maintain a tidy reception area. Strong bilingual communication and confidentiality are essential, with English proficiency needed for national scope.

Qualifications

• High school diploma completed.
• Minimum 1 year of customer service experience.
• Bilingual in French and English, both spoken and written.
• Basic knowledge of MS Office (Outlook, Excel, Word).
• Excellent attention to detail and strong organizational skills.
• Knowledge of medical terminology (asset).
• Professionalism, courtesy, and discretion.
• Ability to work efficiently while maintaining confidentiality.
• Punctuality and reliability.
• Strong stress management and prioritization skills.
• Ability to manage multiple tasks simultaneously.
• Professional and polished appearance.
• Advanced English proficiency is required for national scope.

Responsibilities

• Welcome clients in a professional and courteous manner.
• Answer internal phone calls.
• Process client billing.
• Balance and close the cash register at the end of the day.
• Manage appointments (confirmations, rescheduling, cancellations).
• Collaborate with the Coordinator to ensure smooth daily operations.
• Respond to client inquiries and help minimize wait times.
• Open and/or close the clinic reception area.
• Manage incoming patient emails.
• Participate in month-end reconciliation activities.
• Maintain the appearance, cleanliness, and inventory of the service area.
• Provide administrative support and coverage as needed.
• Perform any other related duties as assigned.

Skills

Bilingual (French and English)

Customer service

Attention to detail

Organizational skills

Confidentiality

Professionalism

Punctuality

Multitasking

Communication

Education

High school diploma

Tools

MS Office

Job description

Description

Location

600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)

Employment Status

Permanent, Full-Time (37.5 hours/week)

Schedule

Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).

• Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

• Employer-matched pension plan available from day one
• Group benefits plan available from day one
• 3 weeks of vacation and 3 wellness days per year (paid time off)
• TELUS share purchase plan
• Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
• Up to $5,000 per year for mental health support
• 40% discount on TELUS and Koodo mobile plans
• And much more

What You'll Do

• Welcome clients in a professional and courteous manner
• Answer internal phone calls
• Process client billing
• Balance and close the cash register at the end of the day
• Manage appointments (confirmations, rescheduling, cancellations)
• Collaborate with the Coordinator to ensure smooth daily operations
• Respond to client inquiries and help minimize wait times
• Open and/or close the clinic reception area
• Manage incoming patient emails
• Participate in month-end reconciliation activities
• Maintain the appearance, cleanliness, and inventory of the service area
• Provide administrative support and coverage as needed
• Perform any other related duties as assigned

Qualifications

What You Bring

• High school diploma completed
• Minimum of 1 year of customer service experience
• Bilingualism (French and English), both spoken and written
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Excellent attention to detail and strong organizational skills
• Knowledge of medical terminology (asset)
• Professionalism, courtesy, and discretion
• Ability to work efficiently while maintaining confidentiality
• Punctuality and reliability
• Strong stress management and prioritization skills
• Ability to manage multiple tasks simultaneously
• Professional and polished appearance

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.