Medical Office Assistant

Intello Technologies Inc.; Montreal; On-site; CAD 28,000 - 51,000; Full time

Benefits offered by this job

Total rewards package

3 weeks vacation

Flexible benefits

Hybrid/in-office options

Pension and employee share purchase

Job summary

TELUS Health in Montreal is seeking a receptionist/administrative support professional to manage client reception, data entry, and billing-related tasks. You will interact in English and French, assist with medical file handling, and coordinate with healthcare professionals to ensure timely processing.

The role is 100% in person, Monday to Friday, with a comprehensive rewards package and flexible benefits. A strong customer service mindset and teamwork are essential for success.

Qualifications

• High school diploma required with 1–2 years of related experience.
• Bilingual (French/English) communication abilities necessary.
• Proficiency in Microsoft Office and data handling skills expected.
• Detail-oriented, organized, and capable of multitasking in a busy office.
• Strong customer service focus and teamwork skills emphasized.

Responsibilities

• Welcome clients professionally at reception and direct them appropriately.
• Answer internal phone calls and route inquiries efficiently.
• Provide forms to candidates and ensure completion before meetings.
• Process client payments and balance the cash register daily.
• Coordinate with the team to respect appointment times and processes.
• Enter and update records in computer systems accurately.
• Manage medical file filing, follow up on missing results, and finalize docs.
• Deliver files to medical staff and, when needed, to clients or candidates.
• Support billing processes and maintain consistent follow-up across files.

Skills

Bilingual (French/English)

MS Office (Outlook, Excel, Word)

Meticulous

Autonomy

Organizational skills

Customer service oriented

Team spirit

Education

High school diploma

Tools

Microsoft Office

Job description

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Location:600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% in person)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 7:00 a.m. to 17:00 p.m. (variable depending on operations)

Join our team

Our team is made up of dynamic professionals focused on delivering efficient, confidential, andseamless service. Can you navigate a constantly evolving environment? Are you organized,methodical, and great at multitasking? Keep reading!

Here’s the impact you’ll have and what we’ll accomplish together

Our medical office is at the heart of our transactions and our patient/client relationships. You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical results on time so that files can be completed within prescribed deadlines. You will also work closely with and communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Here’s how

• Welcome clients professionally and pleasantly at reception
• Answer internal phone calls
• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
• Process client payments, close and balance the cash register at the end of the day
• Work closely with the coordinator to ensure smooth operations and respect appointment times
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Enter data accurately in our computer systems and keep records up to date
• Manage the filing of results received in medical files
• Follow up on missing results
• Finalize files within prescribed deadlines
• Deliver all files to medical staff for review and full medical assessment
• Send results to corporate clients and sometimes to candidates
• Process file billing
• Ensure regular and rigorous follow-up on pending files
• Communicate and collaborate with different internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols based on the physician and nurse’s schedules
• Respond to patient and client requests for copies of their files

Qualifications

You have

• High school diploma
• 1 to 2 years of experience in a similar role or office work
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
• Meticulous, methodical, and detail-oriented
• Strong autonomy and organizational skills
• Customer service excellence–oriented
• Demonstrated team spirit

Assets

• Training in secretarial work/medical secretarial work
• Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.