Social Media Coordinator B2C

Tag; Canada; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading global technology brand is seeking a Social Media Operations Coordinator in Canada. The role involves supporting daily operations of a multi-vertical social media program, managing publishing workflows, and coordinating with various teams to ensure content is on schedule. Ideal candidates should excel in organization and process management, with experience in social media tools like Sprinklr. This is a dynamic position focused on ensuring efficient content delivery across various channels.

Qualifications

• This role requires strong organizational skills and the ability to manage workflows effectively.
• Experience with social media publishing tools is essential.
• Attention to detail in maintaining schedules, assets, and approvals is a must.

Responsibilities

• Support publishing workflows across all B2C social channels.
• Assist Social Media Managers with content trafficking.
• Maintain editorial calendar hygiene.
• Coordinate with Project Managers and Account Managers.
• Monitor community interactions for escalation.

Skills

Organizational skills

Process management

Community interaction

Content scheduling

Tools

Sprinklr

Job description

POSITION SUMMARY

In this role, you will support the day-to-day operations of a large, multi-vertical social media program for a global consumer-facing technology brand. You will work behind the scenes to keep content moving—organizing assets, supporting publishing workflows, routing approvals, and escalating community interactions—so that Social Media Managers and Content Leads can focus on strategy, storytelling, and engagement.

This role is ideal for someone who thrives on organization, process, and momentum. You’ll be deeply embedded in social operations across Corporate, Partner/Retail, Consumer, and Gaming channels, acting as the connective tissue between account teams, project managers, and social execution.

RESPONSIBILITIES

• Support publishing workflows across all B2C social channels by managing schedules, asset readiness, and approval routing.
• Assist Social Media Managers with content trafficking, including uploading assets, tagging, and scheduling in social publishing tools (e.g., Sprinklr).
• Maintain editorial calendar hygiene, ensuring timelines, assets, and metadata are accurate and up to date.
• Coordinate with Project Managers and Account Managers to track deliverables and ensure content stays on schedule.
• Monitor inboxes, DMs, and community touchpoints to identify posts or messages that require escalation to SMMs or Leads.
• Help organize creative assets, briefs, feedback, and documentation across shared systems.
• Support reporting workflows by pulling screenshots, links, and basic data for monthly and quarterly recaps.
• Assist with reactive moments by quickly routing assets, approvals, or publishing support as needed.
• Flag risks, delays, or missing information early to prevent bottlenecks.