SOC Infrastructure Specialist

Fortinet, Inc.; Burnaby; On-site; CAD 83,000 - 102,000; Full time

Job summary

A leading cybersecurity firm in Metro Vancouver seeks a professional to support SOC infrastructure in a full-time role. Responsibilities include maintaining SOC systems, configuring Fortinet products, and facilitating customer onboarding. Applicants should have a Bachelor's degree in a relevant field, proficiency in network security technologies, and excellent communication skills. The position offers a competitive salary and a comprehensive benefits package including medical, dental, and vision coverage, along with retirement planning support.

Benefits

100% company-paid medical, dental, and vision coverage

Health Spending Account

Employee & Family Assistance Program

Paid time off and flexible leave policies

Equity program participation

Qualifications

• Hands-on experience in designing and configuring private and public cloud environments.
• Familiarity with Fortinet products preferred.
• Understanding of the Incident Response Life Cycle.

Responsibilities

• Support the design, deployment, and upkeep of SOC infrastructure.
• Help configure and maintain Fortinet Fabric products.
• Facilitate customer onboarding and troubleshoot data collection issues.

Skills

Network and security technologies proficiency

Firewalls, SIEM, and SOAR experience

Linux operating systems knowledge

Collaboration and conflict resolution

Effective communication skills

Education

Bachelor’s degree in Computer Science, Information Security, or related discipline

Job description

Job Duties

• Support the design, deployment, and upkeep of SOC infrastructure on private cloud.
• Help configure and maintain Fortinet Fabric products, including FortiAnalyzer, FortiSOAR, and FortiWeb.
• Facilitate customer onboarding and troubleshoot data collection issues.
• Monitor the performance, capacity, and security of SOC infrastructure.
• Contribute to the creation and maintenance of standard operating procedures (SOPs) and knowledge management resources.
• Aid in the development of automation processes and SOAR playbooks.
• Collaborate with various product teams to address challenges related to SOC technologies.
• Coordinate with the product Dev/QA teams to prepare and test new firmware releases.

Required Technical Skills & Experiences

• Proficient in network and security technologies, with hands‑on experience in firewalls, SIEM, and SOAR; familiarity with Fortinet products is preferred.
• Experienced in designing and configuring private and public cloud environments, with a preference for knowledge of OpenStack.
• Solid grasp of IT service management processes, including configuration, change, capacity, and incident management.
• Hands‑on experience with Linux operating systems, with desirable skills in Bash and Python scripting.
• Knowledgeable about SOC operations and the Incident Response Life Cycle, with prior experience in a SOC environment preferred.
• Familiar with layered security principles across data, OS, and network levels.
• Understanding of network concepts, protocols, and services.
• Familiarity with the Software Development Life Cycle (SDLC) and software build management practices.

Required Soft Skills

• Collaborative team player with a strong focus on solutions and effective conflict resolution skills.
• Proficient in multitasking and managing time and stress effectively.
• Self‑motivated and proactive, demonstrating a willingness to embrace new challenges and learning opportunities.
• Values discipline, consistency, and effective communication in all interactions.
• Excellent verbal and written communication skills.

Educational & Certification Requirements

• Bachelor’s degree in Computer Science, Information Security, or a related discipline.

The Canada base salary range for this full‑time position is expected to be between $83,000 - $102,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises 100% company‑paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources, etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive paid time off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.