Snow School Desk Supervisor (Winter)

Panorama Mountain Resort; Panorama Mountain Village; On-site; CAD 50,000 - 70,000; Full time

Job summary

Panorama Mountain Resort seeks an organized guest services supervisor to assist guests with ski school bookings and to provide information on events, services and facilities. The role includes staff training, scheduling, payroll, and coordinating with sales for group bookings, while upholding resort policies.

Candidates should have supervisory experience, strong Excel/Word/Google Drive skills, and payroll or POS experience. Weekend and holiday work may be required.

Qualifications

• Supervisory experience is required.
• Leadership and team-management abilities.

Responsibilities

• Assist guests in booking ski school programs and provide resort information.
• Book ski school programs and coordinate with sales for group bookings.
• Schedule desk staff balancing labor costs and service quality.
• Train desk staff on sales, customer service and POS procedures.
• Oversee department admin tasks and daily payroll processing.
• Ensure accurate daily sales, cashouts and updated communications.

Skills

Supervisory experience

Leadership skills

Initiative

Highly organized

Effective communication

Group management

Flexibility

Weekend/holiday willingness

Education

Level 1 ski or snowboard certification (asset)

Tools

Excel

Word

Google Drive

Dayforce payroll system

Point-of-sale system

Job description

In this multi-faceted role, you will assist guests in booking ski school programs. You will actively provide guest information regarding Panorama Mountain Resorts, events, services and facilities.

Essential Functions:

• Must possess an extensive knowledge of ski school programs and resort activities and events.
• Provide information and book ski school programs according to guest needs. Work with the sales department to fulfill group bookings.
• Uphold PMV and outlet policies and in conjunction with Employee Experience discipline employees as required.
• Responsible for the training of desk staff on sales and customer service procedures, as well as our point-of-sale system.
• Responsible for the scheduling of the desk staff ensuring a balance between labor costs and excellent customer service.
• Oversee department administrative tasks.
• Produce perfect payroll weekly (must be available to work on statutory holidays as payroll is often due to be submitted on Mondays), approve all snow school employee shifts in Dayforce prior to weekly payroll cutoff. Assist in the implementation of resort programs and organize special events and assist other departments with functions as needed.
• Process daily sales, ensure cash outs are balanced at the end of day.
• Ensure all methods of communication are correct and updated regularly.
• Accountable for dept. area daily maintenance of grounds, equipment & amenities

Experience/Requirements:

• Supervisory experience
• Leadership Skills
• Working knowledge of Excel, Word, Google Drive
• Payroll experience
• Scheduling experience
• Administration or sales related experience in snow school field preferred.
• Proven ability to work with ticketing and sales software.
• Ability to take initiative, be highly organized, effectively communicate, and manage groups.
• Must be flexible and adaptable under changing conditions & priorities.
• Able to work weekends and holidays when required.
• Level 1 ski or snowboard certification is an asset.