GMR - Snow School - Snow School Supervisor

Grouse Mountain; North Vancouver; Hybrid; CAD 31,000 - 37,000; Full time

Benefits offered by this job

Free Seasonal Pass

Dining/retail discounts

Referral bonus

Transit subsidies

Lift tickets access

Employee assistance

Job summary

Grouse Mountain in North Vancouver seeks a Snow School Supervisor to manage day-to-day operations of the Ski and Ride School, scheduling instructors, coordinating guest check-ins, and ensuring safe, memorable experiences for guests.

The ideal candidate will have 1+ seasons supervisory experience, CSIA/PSIC/CASI Level 3 certification, English fluency, and proficiency with Word, Excel, and G Suite; willingness to work five days a week including evenings, weekends, and holidays.

Qualifications

• 1+ seasons supervisory experience in a snow school (required).
• CSIA/PSIC/CASI Level 3 or international equivalent certification (required).
• Fluent in English (spoken and written).
• Competent with Word, Excel, and G Suite.
• Able to work five days a week including evenings, weekends & holidays.
• Background check required within six months of hire.

Responsibilities

• Schedule staff and allocate resources weekly/daily.
• Coordinate guest and staff check-in areas.
• Monitor staffing relative to department budget.
• Coordinate lessons with Sales to ensure bookings and follow-ups.
• Coaching during pre-season training and ongoing support for instructors.
• Enter payroll data and assist with payroll issues.

Skills

Leadership

Staff training

Motivation

English fluency

Fast-paced environment

Education

CSIA/PSIC/CASI Level 3

Tools

Word

Excel

G Suite

Job description

Job Title: Snow School Supervisor

Location: North Vancouver

Department: Ski and Ride School

Reports to: Manager, Ski and Ride School

Role Status: Full Time /Part Time/ Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

Snow School Supervisors are responsible for the smooth day to day operations of the department. They understand how to effectively manage and schedule instructors in order to provide the best possible experience to both internal and external guests. They are proactive in identifying areas of improvement and are safety and guest experience champions in the workplace.

ESSENTIAL JOB FUNCTIONS

• Work with scheduler and other supervisors to ensure appropriate staff allocation on a weekly and daily basis
• Ensure the smooth connection of guests and staff in our lesson meeting and check in areas
• Monitor and understand staffing requirements as they relate to the departments overall budget
• Work with the sales department to ensure that lessons are booked properly and that errors are followed up on
• Be on snow to coach our pre-season training sessions
• Support instructors throughout the season, including the completion of one-on-one reviews
• Enter payroll data, assist instructors with payroll issues and other administrative tasks as requiredDemonstrate our core values; We love people, we love growth, we love connection, we love challenge
• Teach lessons as needed
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to the following positions: Snow School Team Leads, Snowsports Instructors, Snow School Volunteers.

REQUIRED QUALIFICATIONS AND ABILITIES

• Exceptional leadership skills to deal with both new and experienced staff
• 1+ seasons supervisory experience in a snow school (required)
• Highly motivated, enthusiastic, and capable of working effectively in a fast-paced environment
• Proven ability to train and motivate staff
• CSIA/PSIC/CASI Level 3 or international equivalent certification (required)
• Competent computer skills including Word, Excel, and G Suite
• Have appropriate physical fitness to take on all assignments
• Be fluent in all aspects of the English language (spoken and written)
• Be able to work in inclement weather in an alpine environment
• Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Available to work five days a week including evenings, weekends & holidays
• Successful applicants over the age of 19 will be required to provide results of a clear background check within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$22.66 to $26.50/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.