Snow School Desk Agent (Winter)

Panorama Mountain Resort; Panorama Mountain Village; On-site; CAD 32,000 - 45,000; Full time

Job summary

Panorama Mountain Resort is seeking a guest services professional to assist guests with ski school bookings and to share information about Panorama Mountain Village, events, services and facilities. The role requires strong communication, cash handling, and the ability to coordinate registrations while supporting other departments and evening/weekend shifts.

You will act as a frontline ambassador, ensuring accurate information, smooth registration, and proactive guest care, with a focus on

Qualifications

• Experience in guest-facing roles within a resort or hospitality setting.
• Ability to handle ticketing and sales transactions accurately.
• Strong communication skills across diverse guest groups.

Responsibilities

• Assist guests in booking ski school programs according to their needs.
• Provide information about Panorama Mountain Village, events, services and facilities.
• Oversee guest registrations at the point of sale.
• Process daily sales and ensure cash reconciliation at end of day.
• Maintain clear communication between shifts and with supervisors.
• Support other departments with functions as needed and help with event setup.

Skills

Guest service

Sales experience

Cash handling

Communication

Teamwork

Tools

Ticketing software

Sales register software

Job description

In this multi-faceted role, you will assist guests in booking ski school programs. You will actively provide guest information regarding Panorama Mountain Village, events, services and facilities.

Essential Functions:

• Must possess an extensive knowledge of ski school programs and resort activities and events.
• Provide information and book ski school programs according to guest needs.
• Oversee the registration procedures of guests.
• Assist in the implementation of resort programs and organize special events and assist other departments with functions as needed.
• Process daily sales, ensure cash outs are balanced at the end of day.
• Provide ongoing communication between shifts, with supervisors and with staff. Ensure all methods of communication are correct and updated regularly.
• Accountable for dept. area daily maintenance of grounds, equipment & amenities.

Experience/Requirements:

• Administration or sales related experience in snow school field preferred.
• Proven ability to work with ticketing and sales register software.
• Demonstrated ability to communicate, and work with varied ages and skill levels.
• Ability to take initiative, be highly organized, effectively communicate, and manage groups.
• Able to work evening and weekends when required.
• Experience in Ski & Snowboard lessons an asset.