Guest Services Desk Agent (Winter)

Panorama Mountain Village; Panorama Mountain Village; On-site; CAD 32,000 - 42,000; Full time

Job summary

Panorama Mountain Village is seeking a Guest Services Desk Agent to assist guests with information on events, services and winter activities. You will book concessions, activities and special events, and process season passes and lift tickets, while ensuring smooth communication across shifts and departments.

Candidates should have prior front desk or guest relations experience, cash handling skills, and proficiency with POS systems and RTP ticketing. Weekend/evening availability is required.

Qualifications

• Prior front desk or customer service desk experience preferred.
• Post-secondary college/university degree in recreation or business hospitality preferred.
• Administrative experience with systems setup is a plus.

Responsibilities

• Provide guest information on Panorama Mountain Resort events, services, facilities and activities.
• Book concessions, activities and special events for guests.
• Process season passes and daily lift ticket sales and adjustments.
• Ensure effective communication between shifts, supervisors and concessions.
• Maintain daily housekeeping of desk, grounds, equipment and amenities.
• Support other tasks within the Guest Services department as needed.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

College/University degree in recreation or business hospitality

Tools

Point of Sale systems

RTP Resort ticketing program

Microsoft Office

Job description

As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.

Essential Functions:

• Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
• Open & closing procedures of the Guest Services Desk
• Book concessions, activities and special events for Panorama guests.
• Process season’s passes and daily lift ticket sales and adjustments.
• Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
• Accountable for dept. area daily maintenance of grounds, equipment & amenities
• Help out as needed with tasks within the Guest Services dept.

Experience/Requirements:

• Previous front desk, customer service desk experience preferred.
• Post-secondary College/University, in relation to recreation or business hospitality preferred.
• Administrative experience in systems set up preferred.
• Experience in guest relations and cash handling a must.
• Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
• Able to work evening and weekends as required.