Mountain Sports School Assistant Manager

Canada West Ski Areas Association; Revelstoke; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Free Winter Season pass

Discounted lift tickets for friends &/

Discounts at resort restaurants/retail

Pro deals & Northland Perks

Discounted tickets at other resorts

Job summary

Revelstoke Mountain Resort (RMR) is seeking a Mountain Sports School Assistant Manager to lead daily operations and support the Mountain Sports School Manager. You will oversee staff, coordinate bookings, and ensure high-quality guest experiences in a dynamic mountain environment.

The role requires a Level 2 instructor certification, several seasons of ski/snowboard instruction, and supervisory experience. Competitive perks and a collaborative team culture await you at Revelstoke Mountain Resort.

Qualifications

• Eligibility to work in Canada and ability to provide SIN documentation.
• Minimum Level 2 instructor certification.
• At least two seasons as a ski or snowboard instructor.
• Minimum two seasons of supervisory or leadership experience in a Snow School or similar environment (preferred).
• Five years’ experience with Microsoft Office, POS, CRM and database systems.
• Office administration experience.

Responsibilities

• Oversee day-to-day operations of the Mountain Sports School department.
• Manage staff availability, assignment, and weekly master schedules.
• Coordinate lesson bookings and instructor assignments.
• Coordinate integration with sales, wholesale, and online bookings.
• Supervise, coach and train supervising staff.
• Organize daily instructor assignments and meetings.
• Manage HR functions incl. payroll and employee relations.
• Respond to guest inquiries and resolve guest service issues promptly.
• Coordinate AST courses and instructor assignments.
• Assist the Mountain Sports School Manager and other departments as needed.
• Other duties as required.

Skills

Work eligibility in Canada

2+ seasons supervisory experience

2+ seasons ski/snowboard instruction

5 years MS Office/CRM/database

Customer service excellence

Fluency in English

Education

Level 2 instructor certification

Snow School or related leadership experience

Tools

Microsoft Office

POS

CRM systems

Database systems

Job description

MOUNTAIN SPORTS SCHOOL ASSISTANT MANAGER

About Us: Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

Job Description: The Mountain Sports School Assistant Manager is responsible for successful day-to-day operations of the Mountain Sports School and assist the Mountain Sports School Manager in all administrative and leadership aspects of the department.

Key Responsibilities

• Oversee the day-to-day operations of the Mountain Sports School department
• Manage staff availability, assignment, weekly master schedules
• Coordinate lesson bookings and instructor assignments
• Coordinate integration with sales, wholesale, and online bookings
• Supervise, coach and train supervising staff
• Organize daily instructor assignments and meetings
• Manage departmental human resources functions, including payroll administration and employee relations
• Respond to guest inquiries and resolve guest service issues in a professional and timely manner
• Coordinate AST courses and instructor assignments
• Assist the Mountain Sports School Manager, other departments, and direct reports as necessary
• Other duties as required

Qualifications & Skills

• Work eligibility in Canada – can provide work permit and SIN documentation
• Minimum Level 2 instructor certification
• Minimum 2 seasons experience as a ski or snowboard instructor
• Minimum 2 seasons supervisory or leadership experience in a Snow School or similar environment preferred
• 5 years’ experience with Microsoft Office, POS, CRM, and database systems
• Office administration experience
• Ski industry and particularly instructing or coaching experience is a major plus
• Ability to work outside in all weather conditions
• Passion for the mountains, guest service and snow sports
• Must be bondable, and able to provide a satisfactory criminal record check, issued within the last three months, upon hire
• Fluency in English, second languages are an asset.

Benefits

• Free Winter Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.