SME COMMERCIAL TEAM LEADER

INSURANCE CAREER NETWORK INC.; Toronto; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid work flexibility

RRSP matching

Two paid personal days

EFAP through group benefits

Professional membership fees

Education reimbursement

Free parking

Job summary

INSURANCE CAREER NETWORK INC. seeks a dynamic Team Lead for the Toronto SME Commercial Risk Placement Unit. You will mentor the team, manage a book of commercial clients, and drive high-quality insurance programs.

Key responsibilities include supporting brokers, handling escalations, and growing team capabilities. Hybrid work with commissions and performance-based bonuses offered.

Qualifications

• RIBO license in good standing is required.
• Minimum three years of commercial insurance brokerage experience.
• Minimum three years in a Team Lead position.
• Knowledge of specialty products (e.g., Cyber, D&O, E&O) is an asset.
• Other industry qualifications (CAIB, CIP, CRM) are assets.
• Post-secondary education would be an asset.

Responsibilities

• Act as Senior Resource for Commercial SME Risk Placement Brokers.
• Handle file escalations.
• Develop and grow team members.
• Service a book of assigned commercial clients.
• Collaborate with Sales and Senior Account Managers.
• Complete coverage gap analysis.
• Cross-sell and upsell where appropriate.
• Negotiate valued insurance programs for clients.

Skills

Customer service excellence

Sales-driven account management

Analytical skills

Team player and collaboration

Interpersonal & negotiation skills

Time management

Placement coordination

Creative proposal structuring

MS Office proficiency

Education

Post-secondary education

Tools

MS Office

EPIC

Applied Systems

Job description

Our client is seeking a dynamic Team Lead for their Toronto SME Commercial Risk Placement Unit. In this role, you will be a senior resource and mentor to the team, while managing a book of commercial clients. You will be responsible for recreating, securing and delivering high- quality insurance programs.

Primary Responsibilities

• Active Senior Resource for Commercial SME Risk Placement Brokers
• Handle files escalations
• Participate in the development and growth of individual team members
• Effectively service a book of assigned commercial clients
• Work effectively with Sales and Senior Account Managers
• Complete coverage gap analysis
• Effective cross selling and up selling
• Negotiating valued insurance programs for our commercial clients

Qualifications Required

RIBO license, active and in good standing, is required
Minimum three years of commercial insurance brokerage experience
Minimum three years experience in a Team Lead position
Knowledge of specialty products and/or segment needs would be an asset (e.g. Cyber, D&O, E&O, etc.)
Other industry qualifications, such as CAIB, CIP, CRM, etc., would be considered an asset
Post-secondary education would be considered an asset

Skills & Attributes Required

Exceptional customer service skills with strong business acumen
Sales-driven approach to account management, the ability to identify coverage gaps, and upsell/cross-sell
Strong analytical skills
Must be a team player and have a strong work ethic
Excellent interpersonal, communication, and negotiation skills
Organized with effective time management skills
Self-directed and able to coordinate multiple placements for large multi-line accounts
Ability to use creativity in structuring product proposals and documentation
Advanced computer skills with experience in MS Office, EPIC, Applied Systems.

Compensation Range: $85,000 to $125,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Our client offers:

An attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space