Commercial Lines Team Lead

JobsMedia.io; Toronto; On-site; CAD 80,000 - 125,000; Full time

Job summary

Hello World Recruitment in Toronto is seeking a hands-on Commercial Team Lead to mentor a team of commercial brokers and support staff in a busy insurance environment. The role combines leadership with client-facing duties and a focus on operational excellence.

You will oversee renewals, endorsements, and client servicing, drive process improvements, and collaborate with senior leadership to support retention and growth. Active RIBO license is required for this leadership position in Ontario.

Qualifications

• Proven leadership of commercial insurance teams or mentored staff.
• Active RIBO license is required.
• Strong knowledge of commercial lines processes and client servicing.
• Excellent communication and collaborative leadership style.
• Familiarity with broker management systems and related tech.

Responsibilities

• Lead day-to-day operations of a team of commercial brokers and support staff.
• Oversee renewals, endorsements, and client servicing activities.
• Coach and develop team members and support onboarding.
• Maintain documentation standards and regulatory compliance.
• Collaborate with senior leadership and producers to support client retention and growth.

Skills

Commercial insurance leadership

RIBO licensed

Commercial lines knowledge

Client servicing

Broker systems proficiency

Tools

Broker management systems

Job description

At Hello World Recruitment, we specialize in identifying and offering top‑tier Insurance Broker opportunities across North America.

We’re currently seeking a Commercial Team Lead in Toronto. This is a hands‑on leadership role designed for someone who thrives on mentoring others while staying close to the business.

3 Reasons To Apply

• People Leadership: Lead, coach, and support a high‑performing team within a busy commercial lines environment.


• Strong Compensation: Competitive salary range of $80,000 – $125,000, reflective of leadership experience.


• Growth‑Focused Culture: Be part of an organization that prioritizes mentorship, collaboration, and continuous improvement.

Responsibilities

• Team Leadership: Provide day‑to‑day guidance and oversight to a team of commercial brokers and/or support staff.


• Workflow Management: Ensure efficient handling of renewals, endorsements, and client servicing activities.


• Coaching & Development: Mentor team members, support onboarding, and foster ongoing professional development.


• Operational Excellence: Maintain strong documentation standards and ensure compliance with internal and regulatory requirements.


• Collaboration: Work closely with senior leadership and producers to support client retention and growth strategies.

Desired Skills

• Proven experience in a commercial insurance environment, with leadership or mentorship responsibilities.


• Active RIBO license required.


• Strong understanding of commercial lines processes and client servicing best practices.


• Excellent communication skills and a collaborative leadership style.


• Comfortable using broker management systems and related technologies.