SME Commercial Team Lead | Hybrid

JobsMedia.io; Brampton; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid work flexibility

Group RRSP matching

Paid personal days

Group health benefits

EFAP

Professional membership fees (RIBO, IB

Job summary

Hello World Recruitment in Toronto is seeking an experienced SME Commercial Team Lead to guide a brokerage’s SME commercial operations. The role combines team leadership, risk placement, client service, and business development within a hybrid work setting.

Applicants should hold an active RIBO license, 3+ years in Commercial Insurance Brokerage, and 3+ years in team leadership. The position offers a competitive CAD 85,000–125,000 salary plus variable compensation and benefits.

Qualifications

• Active RIBO license in good standing.
• Minimum 3 years of Commercial Insurance Brokerage experience.
• Minimum 3 years of Team Lead experience.
• Strong understanding of Commercial Lines insurance and risk placement.
• Strong client service and relationship management skills.
• Strong business acumen with a sales-oriented approach.
• Excellent communication, negotiation, and analytical skills.
• Ability to manage multiple commercial placements and priorities.
• Strong organizational and time management skills.
• Experience with EPIC / Applied Systems is an asset.
• Knowledge of Cyber, D&O, E&O is an asset.
• CAIB, CIP, CRM, or other insurance designations are assets.

Responsibilities

• Provide senior-level support and guidance to Commercial SME Risk Placement Brokers.
• Manage escalations and help resolve complex client and placement issues.
• Mentor and support the development of team members.
• Manage and service a portfolio of commercial insurance clients.
• Work closely with Sales, Producers, and Senior Account Managers.
• Review client exposures and identify coverage gaps.
• Identify cross-selling and up-selling opportunities.
• Structure and negotiate insurance programs for commercial clients.
• Support complex placements and multi-line commercial accounts.

Skills

Active RIBO license

Commercial Insurance Brokerage

Team Lead experience

Client service & relationship mgmt

Sales-oriented mentality

Communication, negotiation, analytics

Multitasking & organization

Cyber / D&O / E&O knowledge

Education

CAIB

CIP

CRM

Tools

EPIC / Applied Systems

Job description

SME Commercial Team Lead

Toronto, ON | Hybrid | Full Time, Permanent

$85,000 to $125,000 + Variable Compensation & Performance Bonus

Hello World Recruitment, founded by Jeremy Corbet, is working with an established Canadian insurance brokerage to recruit an experienced SME Commercial Team Lead in Toronto.

This is an excellent opportunity for a senior Commercial Lines professional who enjoys working with clients, supporting brokers, and helping develop a team.

You will act as a senior resource for the Commercial team while managing a book of SME commercial clients. The role combines team leadership, commercial account management, risk placement, client service, and business development.

What We’re Looking For

• Active RIBO license in good standing
• Minimum 3 years of Commercial Insurance Brokerage experience
• Minimum 3 years of Team Lead experience
• Strong understanding of Commercial Lines insurance and risk placement
• Strong client service and relationship management skills
• Strong business acumen with a sales-oriented approach
• Excellent communication, negotiation, and analytical skills
• Ability to manage multiple commercial placements and priorities
• Strong organizational and time management skills
• Experience with EPIC / Applied Systems is an asset
• Knowledge of specialty products such as Cyber, D&O, E&O is an asset
• CAIB, CIP, CRM, or other insurance designations are an asset

What You’ll Be Doing

• Provide senior-level support and guidance to Commercial SME Risk Placement Brokers
• Manage escalations and help resolve complex client and placement issues
• Mentor and support the development of team members
• Manage and service a portfolio of commercial insurance clients
• Work closely with Sales, Producers, and Senior Account Managers
• Review client exposures and identify coverage gaps
• Identify cross-selling and up-selling opportunities
• Structure and negotiate insurance programs for commercial clients
• Support complex placements and multi-line commercial accounts

What’s Offered

• $85,000 to $125,000 annual compensation range
• Variable commission and potential performance-based bonus
• Hybrid work flexibility
• Group RRSP matching
• Paid personal days
• Group health benefits and EFAP
• Professional membership fees, including RIBO, IBAO, and IIC
• Professional development and educational reimbursement
• Professional office environment and free parking