Senior Practice Specialist Commercial Lines Service Unit (CLSU) – Toronto or Durham

InsuranceHires; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

EFAP available through health benefits

Professional membership fees (RIBO, IB

Educational reimbursement

Free parking and professional office

Job summary

InsuranceHires is seeking an experienced Senior Practice Specialist to join our Commercial Lines Service Unit. This hands-on role supports processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers.

The position provides a senior resource and escalation point for CLSU when the Director is unavailable. This full-time, permanent replacement role is preferred in Toronto or Durham and offers a

Qualifications

• Active RIBO license is required.
• Minimum 5 years of commercial insurance experience, including mid-market and large accounts.
• EPIC experience is a strong asset.
• Strong organizational, problem-solving and communication skills with attention to detail.
• Ability to provide guidance to colleagues while remaining hands-on.

Responsibilities

• Process and administer mid-market and large commercial accounts, including complex multi-policy clients.
• Complete renewals, endorsements, cancellations, policy changes, certificates and invoicing.
• Review insurer documentation and maintain accurate account information in EPIC.
• Collaborate with account team to ensure servicing requirements are met on time.
• Support CLSU team with technical, procedural and workflow questions.
• Serve as senior resource and escalation point when Director is unavailable.
• Assist with onboarding, workflow consistency and process improvements.

Skills

Strong organizational skills

Problem-solving

Effective communication

Hands-on leadership (senior resource)

Education

Commercial insurance experience (5+ years)

EPIC experience

Tools

EPIC

Job description

Our client is looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.

This role does not have direct reports or formal people-management responsibilities.

Position type: Full-time, permanent

Role status: Replacement

Location: Preferably Toronto or Durham

Primary Responsibilities

• Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
• Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
• Review insurer documentation and maintain accurate account information and documentation within EPIC
• Work closely with the account team to ensure servicing requirements are completed accurately and on time
• Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
• Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
• Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives

Knowledge, Skills and Requirements

Licensing & Education

• Active RIBO license is required
• Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
• EPIC experience is a strong asset

Technical & Interpersonal Skills

• Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
• Proven ability to administer complex commercial accounts and resolve processing discrepancies
• Strong organizational, problem-solving and communication skills with excellent attention to detail
• Ability to provide guidance to colleagues while remaining a hands-on member of the team

Compensation Range: $80,000 – $110,000

Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Our Client:

They offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space