Slot Supervisor

Casino Nanaimo LP; Nanaimo; On-site; CAD 55,000 - 75,000; Full time

Job summary

Casino Nanaimo LP is seeking a Relief Slot Supervisor to oversee day-to-day slot operations under the Sr. Operations Manager. The role focuses on safe, welcoming, high-performance environments, upholding company policies, and driving guest and employee experiences.

Responsibilities include supervising shifts, rolling out initiatives, verifying counts, and resolving issues. The position requires gaming license eligibility, Serving it Right, and strong math and communication skills, with flexible

Qualifications

• Must be available to work a flexible schedule including late evenings, weekends, and holidays.
• Ability to successfully obtain a Gaming License
• Serving it Right certification
• Strong mathematical skills
• Strong verbal and written communication skills
• Must be able to obtain and maintain a gaming worker license

Responsibilities

• Monitors slot activities, assigns shift responsibilities and evaluates employee performance
• Participates in rollout and execution of slot initiatives and objectives
• Verifies, documents, and reconciles counts with accuracy
• Responds to concerns, resolves issues or escalates as appropriate
• Confirms jackpots and ensures regulatory compliance
• Supports development and implementation of slot operation strategic plans
• Liaises with other departments and maintains guest and employee relations
• Complies with licensing laws, health and safety and other regulations
• Performs other duties as assigned or directed

Skills

Mathematical skills

Communication skills

Flexibility

Teamwork

Job description

THIS IS A RELIEF SLOT SUPERVISOR POSITION

Under the direct supervision of the Sr. Operations Manager, this position is responsible for overseeing the day‑to‑day activities of Slot Operations while fostering a safe, welcoming, and high‑performance work environment for all employees.

The Slot Operations Supervisor ensures consistent adherence to company policies and procedures, leads by example, supports a culture of learning, and assists in the implementation of new operational initiatives that enhance the guest and employee experience.

Key Accountabilities

• Monitors all slot activities, assigns shift responsibilities, and provides input for employee performance
• Participates in the rollout and execution of slot operational and strategic initiatives objectives and evaluations
• Verifies, documents, and reconciles all counts with accuracy and attention to detail
• Responds to concerns, resolves issues promptly, or escalates matters when appropriate
• Confirms notable jackpots and ensures compliance with regulatory and procedural requirements
• Participates in the implementation of slot operation strategic plans
• Verifies, documents and reconciles all counts
• Responds to, resolves or escalates issues as required
• Liaises and communicates effectively with all appropriate operational departments
• Develops and maintains strong working relationships with guests, ownership, and employees
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Must be available to work a flexible schedule including late evenings, weekends, and holidays
• Ability to successfully obtain a Gaming License
• Serving it Right certification
• Strong mathematical skills
• Strong verbal and written communication skills
• Must be able to obtain and maintain a gaming worker license

Work Environment Considerations

• Regular casino environment, standing for long periods of time and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.