Dual Rate Slot Supervisor

Calgary AB; Edmonton; On-site; CAD 28,000 - 39,000; Full time

Job summary

Calgary AB Slot Supervisor position oversees guest relations on the gaming floor, promoting an energetic and professional experience while liaising with Casino Host/PURE Players Rewards.

The role requires strong customer service, leadership, and problem-solving abilities, with a focus on safety, compliance, and teamwork in a fast-paced casino environment.

Qualifications

• Completion of Grade XII High School diploma or GED equivalent.
• Strong communication and conflict-resolution skills and be comfortable with public speaking.

Responsibilities

• Capable of performing the regular duties of Slot attendants when required.
• Ensure all slot operations comply with AGLC Terms and Conditions.
• Monitor and report risk and safety concerns to maintain a safe environment for guests and staff.
• Engage guests to create a fun, exciting atmosphere on the gaming floor.
• Assist guests with information about casinos and promotions.
• Address guest incidents and coordinate with the Slot Manager on issues.
• Provide coaching and feedback to Slot Attendants to improve service delivery.
• Maintain communication across departments to support smooth floor operations.

Skills

Customer Service

Team Work

Problem Solving

Leadership

Education

Grade XII / GED

Tools

Microsoft Office

Job description

The Slot Supervisor is a highly visible presence on the Slot Floor and is responsible for developing and maintaining the highest rapport with guests and developing Slot customer relations. The Slot Supervisor will promote an energetic and exciting experience for all guests while consistently maintaining professionalism, integrity and respect for privacy. He/She will liaise and communicate regularly with Casino Host/PURE Players Rewards.

Core Competencies

• Customer Service
• Team Work and Cooperation
• Problem Solving
• Leadership and Mentoring

Job Duties

• Capable of completing the regular duties of Slot attendants when required
• Ensure all slot operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are
• Encourage mutual accountability in service and inspiring others
• Support and communicate between all applicable departments associated with the Casino gaming floor
• Responsible for the daily execution of operational goals and objectives
• Maintain an ongoing presence on the gaming floor and create an atmosphere of “fun and excitement” for all guests
• Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
• Interact with guests and provide them with information regarding the Casinos, and promotional events
• Deal directly with guest incidents as they occur
• Relay any associate-related concerns to the Slot Manager
• Adhere to all scheduled shifts
• Observes performance of Slot Attendants and executes coaching and mentoring
• Provide communication to Slot Manager to improve efficiencies
• Co-ordinate break schedule based on staffing levels
• Provide communication through electronic shift report of daily events
• Answer questions relating to all casino gaming and non-gaming amenities
• Monitor for flags of problem gambling, and refer to senior management as required
• Identify and report to the Slot manager on service delivery opportunities and shortfalls
• Maintain a AGLC gaming workers license
• Performs other duties as assigned

Requirements

• Completion of a Grade XII High School diploma or G.E.D. equivalent
• Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
• The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking

Secondary Qualifications:

• Previous experience in a service environment where maintaining guest relationships was a focus of responsibility

Work Conditions

• Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
• Concentration is required for handling files and reports, developing correspondence, and investigating variances
• Active listening is required to assist with guest and employee issues