Slot attendant - Part Time

ACE Casinos; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

ACE Casinos in Calgary is seeking a Slot Attendant to deliver excellent customer service, handle jackpots, and assist guests with gaming issues. You will promote the brand and promote loyalty programs while maintaining accurate cash handling.

Responsibilities include paying out jackpots, processing TITO and VLT tickets, minor slot machine maintenance, and providing information on game rules. Flexible schedule and AML compliance are required for daily operations.

Qualifications

• High school diploma or equivalent required.
• AGLC Gaming Registration Number required.
• Clear Criminal Record Check required.
• AGLC certifications: Deal Us In Phase 1, Proserve, Anti-money Laundering, Lotto Learn.

Responsibilities

• Pays out Jackpots and Cancel Credits.
• Processes and payouts of TITO and VLT Tickets.
• Performs minor maintenance of slot machines including paper outs, bills, and ticket jams.
• Provides outstanding customer service.
• Is familiar with basic operations of each game and help and information to guests regarding game rules and casino rules.
• Ensures duties are performed in accordance with AML Policies and procedures and Prize Disentitlement Policies.

Skills

Professional demeanor

Calm under pressure

Respect for others

Customer service

Education

High school or equivalency

AGLC Gaming Registration Number

Clear Criminal Record Check

AGLC Certifications: Deal Us In Phase 1

Proserve

Anti-money Laundering

Lotto Learn

Job description

Job Overview

The slot attendant is responsible for excellent customer service. The Slot Attendant will pay out Jackpots and assist guests with difficulties they encounter during there gaming experience.

Responsibilities and Duties

• Pays out Jackpots and Cancel Credits.
• Processes and payouts of TITO and VLT Tickets.
• Performs minor maintenance of slot machines including paper outs, bills, and ticket jams.
• Provides outstanding customer service.
• Is familiar with basic operations of each game and help and information to guests regarding game rules and casino rules.
• Ensures duties are performed in accordance with AML Policies and procedures and Prize Disentitlement Policies.
• Assists in the overall cleanliness of the Casino (IE pushing in chairs, picking up glasses and throwing away trash).
• Is knowledgeable with marketing and promotions.
• Promotes the brand.
• Promotes Winner’s Edge and the property player’s loyalty card.
• Issues floats to other departments.
• Reconciles daily paperwork to ensure balancing and proper cash handling.
• Provides assistance and information to patrons regarding game rules and casino rules.
• Sells and/or redeems lottery tickets.
• Exchanges bills and/or coin with customers and F&B staff.
• Other duties as assigned.

Education and Experience

• High school or equivalency
• AGLC Gaming Registration Number
• Clear Criminal Record Check
• AGLC Certifications:
  • AGLC Deal Us In Phase 1
  • Proserve
  • Anti-money Laundering
  • Lotto Learn

Skills and Abilities

• Professional demeanor and ability to approach situations in a tactful manor.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• Accepts responsibility for own actions.
• A passion for providing excellent customer service and full alignment with the organizations vision.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Job Requirements

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements

• Walk/stand – Must be able to walk/stand throughout much of the shift.
• Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Works in an indoor, fast-paced environment.
• Advanced attention to detail.
• Ability to work well under pressure.
• Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning.