Dual Rate Slot Supervisor

Pure Canadian Gaming Corp.; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Job summary

Pure Canadian Gaming Corp. on the Edmonton slot floor seeks a Slot Supervisor who champions guest relations and a high-energy, professional environment.

You will mentor staff, oversee slot operations, ensure compliance with AGLC, and coordinate with casino hosts and PURE Players Rewards to deliver outstanding service. This role requires strong communication, leadership, and a passion for service, with daily coaching, reporting, and incident handling.

Qualifications

• Grade XII High School diploma or GED equivalent is required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and conflict-resolution skills; comfortable with public speaking.

Responsibilities

• Capable of performingSlot attendants duties when needed.
• Ensure slot operations comply with AGLC terms and conditions.
• Monitor and report risk and safety concerns for a safe environment.
• Deliver excellent service aligned with the organization's vision.
• Learn guest needs and preferences to improve service delivery.
• Coach and mentor staff; promote accountability and teamwork.
• Coordinate communication between departments serving the gaming floor.
• Execute daily operational goals and maintain an energetic atmosphere.
• Engage guests, promote PURE Rewards, and inform about casino events.
• Handle guest incidents and relay associate concerns to the Slot Manager.
• Adhere to scheduled shifts and monitor staff performance.

Skills

Customer service

Teamwork

Problem solving

Leadership

Mentoring

Communication

Conflict resolution

Public speaking

Guest relations

Education

Grade XII High School diploma or GED equivalent

Tools

Microsoft Office

Job description

The Slot Supervisor is a highly visible presence on the Slot Floor and is responsible for developing and maintaining the highest rapport with guests and developing Slot customer relations. The Slot Supervisor will promote an energetic and exciting experience for all guests while consistently maintaining professionalism, integrity and respect for privacy. He/She will liaise and communicate regularly with Casino Host/PURE Players Rewards.

Core Competencies

• Customer Service
• Team Work and Cooperation
• Problem Solving
• Leadership and Mentoring

Job Duties

• Capable of completing the regular duties of Slot attendants when required
• Ensure all slot operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are
• Encourage mutual accountability in service and inspiring others
• Support and communicate between all applicable departments associated with the Casino gaming floor
• Responsible for the daily execution of operational goals and objectives
• Maintain an ongoing presence on the gaming floor and create an atmosphere of “fun and excitement” for all guests
• Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
• Interact with guests and provide them with information regarding the Casinos, and promotional events
• Deal directly with guest incidents as they occur
• Relay any associate-related concerns to the Slot Manager
• Adhere to all scheduled shifts
• Observes performance of Slot Attendants and executes coaching and mentoring
• Provide communication to Slot Manager to improve efficiencies
• Co-ordinate break schedule based on staffing levels
• Provide communication through electronic shift report of daily events
• Answer questions relating to all casino gaming and non-gaming amenities
• Monitor for flags of problem gambling, and refer to senior management as required
• Identify and report to the Slot manager on service delivery opportunities and shortfalls
• Maintain a AGLC gaming workers license
• Performs other duties as assigned

Requirements

• Completion of a Grade XII High School diploma or G.E.D. equivalent
• Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
• The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking

Secondary Qualifications:

• Previous experience in a service environment where maintaining guest relationships was a focus of responsibility

Work Conditions

• Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
• Concentration is required for handling files and reports, developing correspondence, and investigating variances
• Active listening is required to assist with guest and employee issues