Skywalk Team Lead Jasper AB Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tourism operator in Jasper, Alberta is seeking a seasonal Skywalk Team Lead. This role involves scheduling daily tasks, leading interpretive tours, and ensuring a positive guest experience. Successful candidates will have strong organizational skills, previous leadership experience, and a passion for guest service. The position offers competitive pay, team events, and an opportunity to work in a stunning natural environment.

Benefits

$19.00 per day housing and meals

$250 referral bonus

Free access to Pursuit attractions

50% off for friends

Qualifications

• Must have a clean abstract for a Class 5 Canadian driver's license.
• Previous leadership experience is preferred.
• Ability to thrive in fast-paced and chaotic environments.

Responsibilities

• Schedule and oversee daily tasks for the Skywalk team.
• Ensure a memorable experience for guests.
• Lead interpretive talks and guided tours.

Skills

Organization and time management skills

Guest service-oriented mindset

Ability to think on the fly

Leadership and interpretive guiding

Education

Class 5 Canadian driver’s license

Job description

Skywalk Team Lead Jasper AB Columbia Icefield

The Skywalk Team Lead is a seasonal, full-time role with Pursuit Collection located at the Columbia Icefield in Jasper, Alberta. The starting salary for this position is $19.50 per hour plus a $1.00/hr retention bonus for every regular hour worked. This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

Responsibilities

• Schedule all regular daily tasks such as but not limited to: ticket validating, scheduling, shuttle loading/unloading, audio tour upkeep.
• Maintain high housekeeping standards across the entire attraction.
• Assist in ensuring the smooth daily operation of the Skywalk Experience.
• Perform interpretive station talks, live presentations and 30 – 45-minute guided tours when they’re needed.
• Aid in opening and closing the Skywalk when the Manager or Supervisor are not present.
• Communicating in a clear and concise manner including use of radios.
• Must set the example for other interpreters and demonstrate a strong passion for guest experience.
• Ensure a memorable and positive experience for our guests and staff through delivering standard operating policies and procedures.
• Act as the team lead and role model for the Skywalk Guides.
• Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team at the Columbia Icefield.
• Deliver an exceptional interpretive experience to a wide variety of guests from around the world.
• Focus on operational excellence, team development, service standards and consistencies.
• Assist Skywalk Manager and Supervisor with tasks in a timely and detailed manner.
• Other duties as assigned by your employer.

Qualifications

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Class 5 Canadian driver’s license (clean abstract) required for this role.
• Previous leadership and interpretive guiding experience preferred.
• Guest service-oriented mindset and a passion for coaching and developing employee skills.
• Ability to think on the fly and outside the box to solve problems with a positive attitude.
• Seeking someone mature, energetic, dependable, and self-driven to work with the Skywalk team.
• Ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment.
• Must meet and set a strong example for Pursuit grooming standards.
• Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail).
• Commitment to become an interpretive expert and ambassador through the completion of a 4 day long interpretive training program (provided upon starting employment).
• To honor our commitment to be “Always Honest” all employees must consent to a criminal record check.

Benefits

• $19.00 per day housing and meals (based on double occupancy).
• Refer a friend to the team and earn a $250 referral bonus.
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Work Environment

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events. Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

Application and Accommodations

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.