Ski Retail Associate

The Wax Bench Snow & Bike; Revelstoke; On-site; CAD 30,000 - 42,000; Full time

Job summary

The Wax Bench Snow & Bike in Revelstoke, BC, is hiring Retail Associates for full-time and part-time roles. You will greet guests, recommend ski and bike retail items, assist with check-ins for repairs, and provide guests with product knowledge and options while delivering outstanding service.

Ideal candidates are detail-oriented, able to multi-task, and capable of effective communication both in writing and verbally.

Qualifications

• Experience in ski retail is an asset.
• Experience in customer service is required.
• Cash handling experience is an asset.
• Detail-oriented approach to tasks.
• Ability to analyze client needs and offer options within policies.
• Professional appearance and manner.
• Strong written and verbal communication skills.
• Able to work in a team or independently.

Responsibilities

• Greet guests with a positive attitude and answer their questions as required.
• Restocking inventory.
• Calculate bills, collect payments and make change for guests.
• Cash handling and basic cash management.
• Clean and tidy department areas.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals.
• Present a positive and professional image of the organization to all customers, visitors, and suppliers.
• Observe and report any security issues to the Owner.
• Perform other duties as required.

Skills

Customer service

Cash handling

Team work

Communication

Detail oriented

Problem solving

Professional image

Job description

(Full-time and part-time positions available)

The Retail Associate will be responsible for greeting clients, selling and recommending retail items, assisting with checking in equipment to be repaired, providing guests with further knowledge and related options. The Retail Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our clients. They must be able to multi-task, be detail-oriented, and be able to problem solve to effectively deliver to internal and external customers.

Core Competencies

• Customer Focus
• Communication
• Team Work
• Quality Oriented
• Accountability and Dependability
• Problem Solving
• Ethics and Integrity

Job Duties

• Greet guests with a positive attitude and answer their questions as required.
• Restocking inventory.
• Calculate bills, collect payments and make change for guests.
• Cash handling and basic cash management.
• Clean and tidy department areas.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals.
• Present a positive and professional image of the organization to all customers, visitors, and suppliers.
• Observe and report any security issues to the Owner.
• Perform other duties as required.

Requirements

• Experience in ski retail is an asset
• Experience in customer service
• Previous cash handling experience is an asset
• Detail-oriented
• Ability to analyze and interpret the needs of clients to then offer the appropriate options, solutions, or resolutions within outlined policies
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manner
• Ability to work as part of a team and independently
• Able to effectively communicate both verbally and in writing

Work Conditions

• Ability to lift up to 40 pounds
• Regular physical activity including walking, standing, sitting, lifting and kneeling
• Overtime as required