Rental Technician

Snow Valley Ski Club; Edmonton; On-site; CAD 19,000 - 28,000; Part time

Job summary

Snow Valley Ski Club is seeking seasonal, part-time staff for its Rental Shop. You will greet guests, help select and fit equipment, explain waivers and ensure proper forms are completed. You’ll maintain equipment, assist with repairs, and keep areas clean and safe.

Teamwork is essential as you move between stations, support peak times, and help other departments when needed to ensure smooth operations for guests and events.

Qualifications

• Strong customer service mindset and guest‑focus.
• Comfortable working in a fast-paced, seasonal environment.
• Ability to communicate clearly with diverse guests.

Responsibilities

• Greet guests and assist with questions and equipment.
• Move around the line to support smooth guest flow.
• Explain waivers and ensure forms are filled correctly.
• Fit helmets, ski/snowboard boots and set bindings properly.
• Maintain cleanliness and professional appearance.
• Repair and tune equipment as needed; report damaged gear.
• Demonstrate equipment use and binding operation.
• Inspect gear daily for maintenance needs or losses.
• Address guest problems and escalate as required.
• Be aware of events and bookings each shift.
• Provide safe, uncluttered environment; follow safety best practices.
• Assist other departments as needed to support Snow Valley.
• Perform other duties as directed by team leaders.

Skills

Customer service

Teamwork

Interpersonal skills

Positive attitude

Calm under pressure

Job description

POSITION SUMMARY

Maintain a constant and efficient flow of guests throughthe Rental Shop while providing fast, courteous, accurate and friendly service.

SPECIFIC ACCOUNTABILITIES

• 1. Greet customers and assist them with questions,accurately and efficiently provide appropriate rental equipment.
• 2. Be knowledgeable of every station and move around asrequired by the line-ups or as told by your supervisor or team leader.
• 3. Explain the rental waiver and ensure they areaccurately filled out and filed.
• 4. Fit guests with helmets, ski or snowboard boots aswell recommend ski or snowboard length and ensure the accurate setting of thebindings.
• 5. Perform daily housekeeping duties to maintaincleanliness, tidiness and a professional image to our guests. Inform managementteam if supplies are required.
• 6. Repair and tune equipment as required. Let supervisorsand/or manager with any damaged equipment.
• 7. Demonstrate equipment to guests. Explain howski/snowboard bindings work, how to handle ski poles properly.
• 8. Inspect and maintain rental equipment daily toidentify maintenance requirements and losses.
• Follow up as required.
• 9. Inspect all returned equipment for damage and matchwith the appropriate forms & waivers.
• 10. Assist guests in solving problems & orcomplaints. Keep management team informed of guest related problems.
• 11. Be aware of events, school bookings, corporate andgroup functions each shift.
• 12. Provide a safe, uncluttered, litter-free environment.
• 13. Perform all job duties in a safe manner. Advisemanagement team of any improvements to work processes.
• 14. We are a team at Snow Valley and as a member of thatteam, you may be asked to assist other departments or you may draw upon helpfrom other staff members to help you achieve your goals. Through this type ofenvironment, we ensure Snow Valley is coherent and operated efficiently.
• 15. Perform other responsibilities when required asdirected by Rental Team Leaders, Supervisor and Manager.

SKILLS, INTERESTS, VALUES

• Maintain a positive attitude undervarious conditions.
• Have an outgoing, friendlypersonality and show a commitment to exceeding guest expectations at all times.
• Well-developed interpersonal skillsto deal effectively with a variety of people.
• Enjoy working with and supporting ateam.
• The ability to remain courteous,patient and tactful when dealing with difficult situations.
• Ability to remain calm during busyperiods.
• Ability to work in a fast paced,dynamic environment and adapt to varying business levels.

WORKING CONDITIONS

• This position is seasonal andincludes working on weeknights, weekends and holidays.
• May lift & carry items up to 50pounds on a frequent basis.
• May push & or pull items up 50pounds on an occasional basis.
• Ability to work in a standingposition for long periods of time.
• Exposed to changes in temperature ona daily basis from work both indoors and outdoors.

HEALTH & SAFETY HAZARDS

Identified health and safety hazards associated with thisposition include: musculoskeletal strains from repetitive movements, strainfrom lifting, falls from ladders, cuts, slipping, tripping and exposure tochanges in temperature.

EDUCATIONAL REQUIREMENTS

There are no standard educational requirements for thisposition due to the seasonal and part time nature of the position and mosttraining is completed on the job.

REPORTING RELATIONSHIPS

Reports to: Rental & Retail Shop Supervisor’s/Manager

Supervises: None