Guest Services Representative

Snow Valley Ski Club; Edmonton; On-site; CAD 20,664,000 - 30,307,000; Full time

Job summary

Snow Valley Ski Club is seeking friendly Guest Services staff for seasonal Full Time and Part Time roles. You’ll greet guests, answer inquiries, and provide information to ensure a top-notch experience. This role emphasizes cash handling, teamwork, and professional conduct on busy weekends, weeknights and holidays.

Training is on the job; high school diploma preferred and cash handling experience required. Candidates should be able to stand for long periods and lift up to 24 pounds when needed.

Qualifications

• Well-developed interpersonal skills for diverse guests.
• Cash handling experience required.
• Strong customer service orientation.
• Excellent organization for administration tasks.
• Ability to work in a fast-paced team environment.

Responsibilities

• Maintain steady guest flow at the Guest Services counter with friendly service.
• Develop guest relations by generating conversation and offering assistance.
• Provide quality guest service focused on the best experience.
• Guide guests to services that meet their needs.
• Answer phones, reply to emails, greet guests, provide information.

Skills

Interpersonal skills

Cash handling experience

Customer service

Organizational skills

Teamwork

Attention to detail

Education

High school diploma preferred

Job description

POSITION SUMMARY - Looking for Full Time and Part Time.

Meet, greet and assist guests, answer inquires andprovided solutions to concerns. Sell products and services Snow Valley Ski Cluboffers. 18+

SPECIFIC ACCOUNTABILITIES

1. Maintaina constant and efficient flow of guests through the Guest Servicescounter, while providing fast, courteous and friendly service.
2. Developguest relations by generating conversation, answering questions andoffering assistance when required.
3. Providequality customer service to guests in all aspects of Snow Valley with afocus on providing the best possible guest experience.
4. Offerguidance in the selection of services that best meet the guest's needs.
5. Answertelephones; respond to e-mail; direct inquiries; greet guests and providethem with general information; and refer guests to appropriateindividual/department for further assistance.
6. Respondto guest inquiries; process requests and provide confirmation toguests.
7. Maintainindividual guest information on computerized database.
8. Acceptand process payment for products and services.
9. Managedaily cash flows - balancing daily cash outs, inventory tracking andpulling appropriate reports.
10. Ensurethe Guest Services space is clean and organized to ensure a high standardof guest experience.
11. Ensureall rules and regulations are followed in a consistent manner.
12. Demonstratea high level of professionalism when dealing with staff, colleagues andguests. Handle all inquiries and complaints in a professional andcompetent manner, applying a win-win attitude.
13. Understandand function within all Snow Valley policies and procedures. Makesuggestions to improve work processes and policies.
14. Beinformed of promotional & special events, as well as corporate &group functions, in order to provide accurate information to guests.
15. Weare a team at Snow Valley and as a member of that team, you may be askedto assist other departments or you may draw upon help from other staffmembers to help you achieve your goals.
16. Performother responsibilities when required as directed by the Guest ServicesManager &/or Supervisor.

SKILLS, INTERESTS, VALUES

• Well-developedinterpersonal skills to deal effectively with a variety of people.
• Remaincourteous, patient and tactful when dealing with all guests.
• Excellentorganizational skills to deal with the administration functions of theposition.
• Theability to work in a fast-paced team environment and make responsibledecisions quickly.
• Theability to pay close attention to detail.

WORKING CONDITIONS

• Thisposition is seasonal and includes working on weekends, weeknights andholidays.
• Abilityto work in a standing position for long periods of time.
• Maylift, push, pull or carry items weighing up to 24 pounds on an occasionalbasis.

EDUCATIONAL REQUIREMENTS

There are no standard educational requirements for thisposition as most training is completed on the job, although a high schooldiploma is preferred. Cash handling experience is required. Those whohave post-secondary education have a greater opportunity to advance to asupervisory level.

HEALTH & SAFETY HAZARDS

Identified health and safety hazards associated with thisposition include: musculoskeletal strains from desk work and extended periodsof standing, eye strain from computer work, strain from lifting, cuts,slipping, tripping, robbery and exposure to noise.

REPORTING RELATIONSHIPS

Reports to: Guest Services Supervisor and/or Guest Services Manager

Supervises: None