Shift Lead: Lead Team & Deliver Legendary Service

Starbucks Corp.; Dartmouth; On-site; CAD 42,000 - 60,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead the shift team, delegate tasks, and ensure the Starbucks Experience through legendary customer service, quality beverages, and a welcoming store environment.

The role focuses on coaching partners, maintaining standards, and managing opening/closing duties while upholding health, safety, and cash policies.

Qualifications

• Customer service experience in a retail or hospitality environment.
• Ability to direct the work of others and delegate tasks.
• Strong written and spoken communication skills.
• Familiarity with retail operations and standards.
• Ability to work as part of a team and maintain a positive environment.

Responsibilities

• Act with integrity and promote Starbucks culture and mission.
• Stay calm during high volume periods to keep operations at standard.
• Anticipate customer needs and respond promptly to ensure the Starbucks Experience.
• Coach and train partners, giving constructive feedback as needed.
• Deliver legendary customer service and maintain beverage quality and store cleanliness.
• Ensure attendance and punctuality, manage opening/closing duties, and follow cash handling procedures.

Skills

Customer service

People management

Effective communication

Retail knowledge

Team collaboration

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead the shift team, delegate tasks, and ensure the Starbucks Experience through legendary customer service, quality beverages, and a welcoming store environment.

The role focuses on coaching partners, maintaining standards, and managing opening/closing duties while upholding health, safety, and cash policies.