Shift Supervisor: Lead the Customer Experience & Team

Starbucks Corp.; Williams Lake; On-site; CAD 52,000 - 68,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to support the store manager by leading the shift team, delegating tasks, and ensuring exceptional customer service. You will guide partners to deliver the Starbucks Experience with fast, friendly service and high product quality while maintaining store cleanliness.

The role emphasizes coaching, teamwork, and adherence to Starbucks policies to ensure smooth operations during each shift and safe, welcoming service for customers.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to create the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages and products.
• Maintain a clean and comfortable store environment and follow safety guidelines.
• Train and coach new partners, giving timely feedback to improve performance.

Skills

Customer service

Directing work

Effective communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Corporation is seeking a Shift Supervisor to support the store manager by leading the shift team, delegating tasks, and ensuring exceptional customer service. You will guide partners to deliver the Starbucks Experience with fast, friendly service and high product quality while maintaining store cleanliness.

The role emphasizes coaching, teamwork, and adherence to Starbucks policies to ensure smooth operations during each shift and safe, welcoming service for customers.