Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks Corp.; Surrey; On-site; CAD 21,000 - 29,000; Full time

Job summary

Starbucks Corp. in Surrey, BC is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, assign tasks, provide coaching, and ensure cash handling and safety procedures are followed during each shift.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to shift needs.
• Excellent oral communication and listening skills.
• Knowledge of the retail environment and point-of-sale operations.
• Strong interpersonal skills and teamwork.
• Ability to work as part of a team and support store goals.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead partners and delegate tasks to meet store standards.
• Provide legendary customer service and respond to customer needs.
• Maintain a clean, safe, and welcoming store environment.
• Communicate updates to the manager and respond to peak periods calmly.
• Coach and support partners to improve performance and service quality.
• Ensure adherence to cash handling, safety, and security procedures.
• Open and close the store as assigned.

Skills

Team leadership

Direct others

Fast learner

Effective communication

Retail knowledge

Team player

Job description

Starbucks Corp. in Surrey, BC is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, assign tasks, provide coaching, and ensure cash handling and safety procedures are followed during each shift.