Shift Supervisor — Lead Team & Deliver Legendary Service

Starbucks; Kelowna; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Kelowna, Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service. You will coach partners, organize opening and closing duties, uphold health, safety and cash policies, and foster a positive, efficient environment that keeps the third place welcoming for customers and coworkers alike.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager by executing operations during scheduled shifts.
• Lead and deploy partners, delegate tasks to maintain the Starbucks Experience.
• Maintain a clean, safe, and welcoming store environment.
• Follow cash handling, safety and security policies.
• Provide legendary customer service and respond to customer needs.
• Organize opening and closing duties.
• Coach and develop partners on shift to improve performance.

Skills

Customer service

Direct team leadership

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Learning agility

Job description

Starbucks in Kelowna, Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service. You will coach partners, organize opening and closing duties, uphold health, safety and cash policies, and foster a positive, efficient environment that keeps the third place welcoming for customers and coworkers alike.