Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks Corp.; Brampton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corporation in Brampton, Canada is seeking a Shift Supervisor to support the store manager, lead the shift team, and ensure the Starbucks Experience is delivered with legendary service, quality beverages, and a clean, welcoming store environment.

The role emphasizes coaching, cash handling adherence, reliable attendance and the ability to respond calmly under pressure while maintaining standards and delivering exceptional customer care.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Strong interpersonal skills and teamwork.
• Ability to learn quickly.

Responsibilities

• Assists with store operations during scheduled shifts.
• Directs and delegates tasks to partners to deliver the Starbucks Experience.
• Maintains a calm demeanor during high volume periods to keep operations on standard.
• Provides coaching and feedback to partners to improve performance.
• Ensures adherence to cash handling, safety and security policies.
• Delivers legendary customer service with a customer-first attitude.

Skills

Customer service

Leadership

Communication

Teamwork

Learning agility

Job description

Starbucks Corporation in Brampton, Canada is seeking a Shift Supervisor to support the store manager, lead the shift team, and ensure the Starbucks Experience is delivered with legendary service, quality beverages, and a clean, welcoming store environment.

The role emphasizes coaching, cash handling adherence, reliable attendance and the ability to respond calmly under pressure while maintaining standards and delivering exceptional customer care.