Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks; Brantford; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks in Brantford, Ontario is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will model Starbucks guiding principles, support training, and deliver consistent beverage and

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to the manager for shift execution and third place environment.
• Assists with partner training and coaching as needed.
• Provides feedback to the store manager on partner performance during shift.
• Delivers legendary customer service and ensures delivery of beverages and products to standard.
• Executes store operations and opening/closing duties as assigned.
• Follows cash handling, safety and security procedures to protect partners and customers.

Skills

Customer service

Team leadership

Communication skills

People skills

Job description

Starbucks in Brantford, Ontario is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will model Starbucks guiding principles, support training, and deliver consistent beverage and