Shift Supervisor: Lead Team & Delight Customers

Kibbi Technologies Inc.; Saint-Basile Parish; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead partners in delivering the Starbucks Experience. You will mentor team members, manage daily tasks, and uphold standards for service, quality, and store cleanliness.

As a key member of the leadership team, you will model the company values, maintain a positive shift environment, and ensure consistent, legendary customer service and safety compliance.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Direct the work of partners and delegate tasks to create the Starbucks Experience.
• Deliver legendary customer service with prompt service, quality beverages and products.
• Organize opening and closing duties as assigned.
• Follow Starbucks policies for cash handling, safety and security.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Retail knowledge

Education

High school diploma or equivalent

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead partners in delivering the Starbucks Experience. You will mentor team members, manage daily tasks, and uphold standards for service, quality, and store cleanliness.

As a key member of the leadership team, you will model the company values, maintain a positive shift environment, and ensure consistent, legendary customer service and safety compliance.