Shift Supervisor: Lead Hospitality & Coffee Excellence

Bridgehead; Ottawa; On-site; CAD 22,000 - 31,000; Full time

Job summary

Bridgehead is hiring a Coffee House Shift Supervisor at 1277 Wellington St., Ottawa. You will lead daily operations, mentor Baristas, and ensure warm hospitality and exceptional coffee experiences during peak hours.

We value teamwork, reliability, and sustainable practices. The role requires 1+ years in supervisory work, strong communication, and a professional hospitality mindset. Starting pay $18.95/hr plus tips, with room to grow and contribute to community-focused goals.

Qualifications

• Minimum of 1+ years of experience in a Shift Supervisor or similar leadership role.
• Professional, customer-focused hospitality mindset.
• Strong communication and interpersonal skills.
• Team player with the ability to lead, motivate, and support others.
• Excellent organizational and problem-solving abilities.
• Physically fit to stand, walk, bend, twist, and lift up to 40 kg during a shift.
• Consistent punctuality, reliability, and accountability.
• Flexibility regarding store location and hours of work.
• Creativity, humor, and a positive attitude.
• Integrity, openness, and kindness in every interaction.

Responsibilities

• Provide day-to-day leadership and ensure seamless operations in the manager’s absence.
• Motivate and guide team members to deliver warm, genuine hospitality and outstanding coffee experiences.
• Model Bridgehead standards for cleanliness, quality, and efficiency.
• Train, coach, and mentor Baristas to ensure consistency and skill development.
• Maintain a positive, inclusive team culture that promotes collaboration and growth.
• Lead by example through professionalism, reliability, and punctuality.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Organizational skills

Reliability / punctuality

Flexibility

Creativity

Integrity

Education

Post-secondary training in Hospitality/Business/Management

Certified Food Handler Certificate

Certified First Aid/CPR

Job description

Bridgehead is hiring a Coffee House Shift Supervisor at 1277 Wellington St., Ottawa. You will lead daily operations, mentor Baristas, and ensure warm hospitality and exceptional coffee experiences during peak hours.

We value teamwork, reliability, and sustainable practices. The role requires 1+ years in supervisory work, strong communication, and a professional hospitality mindset. Starting pay $18.95/hr plus tips, with room to grow and contribute to community-focused goals.