Coffee House Shift Supervisor - Wellington

Bridgehead; Ottawa; On-site; CAD 22,000 - 31,000; Full time

Job summary

Bridgehead is hiring a Coffee House Shift Supervisor at 1277 Wellington St., Ottawa. You will lead daily operations, mentor Baristas, and ensure warm hospitality and exceptional coffee experiences during peak hours.

We value teamwork, reliability, and sustainable practices. The role requires 1+ years in supervisory work, strong communication, and a professional hospitality mindset. Starting pay $18.95/hr plus tips, with room to grow and contribute to community-focused goals.

Qualifications

• Minimum of 1+ years of experience in a Shift Supervisor or similar leadership role.
• Professional, customer-focused hospitality mindset.
• Strong communication and interpersonal skills.
• Team player with the ability to lead, motivate, and support others.
• Excellent organizational and problem-solving abilities.
• Physically fit to stand, walk, bend, twist, and lift up to 40 kg during a shift.
• Consistent punctuality, reliability, and accountability.
• Flexibility regarding store location and hours of work.
• Creativity, humor, and a positive attitude.
• Integrity, openness, and kindness in every interaction.

Responsibilities

• Provide day-to-day leadership and ensure seamless operations in the manager’s absence.
• Motivate and guide team members to deliver warm, genuine hospitality and outstanding coffee experiences.
• Model Bridgehead standards for cleanliness, quality, and efficiency.
• Train, coach, and mentor Baristas to ensure consistency and skill development.
• Maintain a positive, inclusive team culture that promotes collaboration and growth.
• Lead by example through professionalism, reliability, and punctuality.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Organizational skills

Reliability / punctuality

Flexibility

Creativity

Integrity

Education

Post-secondary training in Hospitality/Business/Management

Certified Food Handler Certificate

Certified First Aid/CPR

Job description

This position is for Bridgehead Coffee at 1277 Wellington St. Ottawa, ON K1Y 3A8Who We AreWe're not just brewing specialty coffee, we're brewing change. Bridgehead is a Fairtrade and organic coffee company that’s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we’ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.Why Join Our TeamWe’re not just about brewing great coffee, we're about brewing better futures. If you’re someone who loves collaboration, creativity, and good conversation over great coffee, you’ll fit right in. Whether you’re a coffee enthusiast or just starting your journey, there’s a place for you here to grow, learn, and make a difference.Bridgehead Shift Supervisor: Join our Exceptional Team.At the center of our success are our extraordinary coffeehouse teams. Bridgehead team members care. They care about our customers, each other, our community, and the environment.We are currently seeking a Shift Supervisor who will be responsible for leading their team to deliver exceptional guest experiences, maintaining smooth coffeehouse operations, and upholding Bridgehead’s high standards of quality, hospitality, and care. As a Shift Supervisor, you’ll develop your leadership skills, build your coffee expertise, and contribute to a warm, welcoming environment that celebrates both excellence and authenticity. You’ll support your team through every rush, inspire confidence and collaboration, and ensure that every detail, from the perfect espresso shot to a clean, inviting store, reflects our values.Position: Coffee House Shift SupervisorLocation: 1277 Wellington St. Ottawa, ON K1Y 3A8Starting Pay: $18.95 per hour + tipsThis is role is for an existing vacancy. No AI will be used during the duration of this hiring process.What You’ll DoProvide day-to-day leadership and ensure seamless operations in the manager’s absenceMotivate and guide team members to deliver warm, genuine hospitality and outstanding coffee experiencesModel Bridgehead standards for cleanliness, quality, and efficiencyTrain, coach, and mentor Baristas to ensure consistency and skill developmentMaintain a positive, inclusive team culture that promotes collaboration and growthAnticipate and respond to customer needs with professionalism and careSupport accurate record-keeping, cash handling, and adherence to operational proceduresLead by example through professionalism, reliability, and punctualityEnsure health and safety standards are followed for both customers and team membersChampion Bridgehead’s commitment to sustainability, fair trade, and community engagementWhat We’re Looking ForMinimum of 1+ years of experience in a Shift Supervisor or similar leadership roleA professional, customer-focused hospitality mindsetStrong communication and interpersonal skillsTeam player with the ability to lead, motivate, and support othersExcellent organizational and problem-solving abilitiesPhysically fit to stand, walk, bend, twist, and lift up to 40 kg during a shiftConsistent punctuality, reliability, and accountabilityFlexibility regarding store location and hours of workCertified Food Handler Certificate (required before contract signing)Certified First Aid/CPRPost-secondary training in Hospitality, Business, or ManagementPassion for coffee, tea, and sustainable trade practicesCreativity, humor, and a positive attitudeIntegrity, openness, and kindness in every interactionOur Commitment to InclusionBridgehead is an Equal Opportunity Employer committed to building and fostering an environment where everyone feels included, valued, and heard. We strive to be inclusive, diverse, and representative of the communities we serve.We encourage applications from individuals with disabilities, Indigenous peoples, racialized individuals, people from gender and sexually diverse communities, and those with intersectional identities. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process by contacting your recruiter directly. No recruitment agencies, please.