Shift Supervisor: Lead & Deliver Legendary Service

Starbucks; Rockland; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks in Rockland, Ontario is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience, with legendary customer service, prompt service, and a clean, welcoming store.

You will delegate tasks, train partners, and monitor daily operations during scheduled shifts, ensuring cash handling, safety, and presenting the brand standards. A positive attitude and ability to work under pressure are essential.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture, values and mission.
• Maintains calm during high volume periods to keep store operations at standard.
• Delivers legendary customer service by connecting with customers and meeting needs.
• Organizes opening and closing duties and supports shift team performance and coaching.
• Receives and relays information to the manager to respond to customer and store needs.

Job description

Starbucks in Rockland, Ontario is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience, with legendary customer service, prompt service, and a clean, welcoming store.

You will delegate tasks, train partners, and monitor daily operations during scheduled shifts, ensuring cash handling, safety, and presenting the brand standards. A positive attitude and ability to work under pressure are essential.