Shift Lead: Customer Experience & Team Coach

Starbucks; Coquitlam; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Shift Supervisor plays a key role in supporting the store manager to run daily operations during scheduled shifts, while leading partners to deliver the Starbucks Experience with legendary service and quality beverages.

The role emphasizes maintaining a clean, welcoming store environment, following Cash handling and safety procedures, and modeling Starbucks guiding principles. Starbucks is a well-known, inclusive employer with a focus on teamwork and consistent performance.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintains composure during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and communicates back to the manager.
• Provides coaching and feedback to partners to improve performance.
• Delivers legendary customer service and ensures a Third Place environment during shifts.
• Organizes opening and closing duties and follows cash handling procedures.

Job description

Starbucks Shift Supervisor plays a key role in supporting the store manager to run daily operations during scheduled shifts, while leading partners to deliver the Starbucks Experience with legendary service and quality beverages.

The role emphasizes maintaining a clean, welcoming store environment, following Cash handling and safety procedures, and modeling Starbucks guiding principles. Starbucks is a well-known, inclusive employer with a focus on teamwork and consistent performance.