Shift Supervisor: Lead a Legendary Customer Experience

Starbucks; London; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks London, Ontario is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary customer service, quality beverages and products, and a clean, welcoming store environment.

As a team lead, you will deploy partners, delegate tasks, coach and develop partners, and ensure safety and policy compliance while maintaining performance standards.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Strong interpersonal skills.
• Effective oral communication.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains composure during high volume or unusual events.
• Anticipates customer and store needs and responds to cues.
• Communicates information to manager to create the Third Place environment.
• Provides coaching and feedback to partners during shifts.
• Delivers legendary customer service to all customers.
• Ensures opening/closing duties are completed.
• Follows cash handling, safety and security policies.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Job description

Starbucks London, Ontario is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary customer service, quality beverages and products, and a clean, welcoming store environment.

As a team lead, you will deploy partners, delegate tasks, coach and develop partners, and ensure safety and policy compliance while maintaining performance standards.