Shift Supervisor - Customer Experience Leader

Starbucks Corp.; Burnaby; On-site; CAD 55,000 - 76,000; Full time

Job summary

Starbucks Corp. in Burnaby, BC, is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team of partners, delegate tasks, and ensure the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

As a shift lead, you will model Starbucks guiding principles, provide coaching, and help maintain performance standards while delivering a welcoming Third Place experience for customers.

Qualifications

• Summary of Experience: Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Deliver legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment.
• Follow cash handling, safety, and security policies.
• Provide coaching and feedback to partners on shift.

Skills

Customer service experience

Direct the work of others

Oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Learn quickly

Job description

Starbucks Corp. in Burnaby, BC, is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team of partners, delegate tasks, and ensure the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

As a shift lead, you will model Starbucks guiding principles, provide coaching, and help maintain performance standards while delivering a welcoming Third Place experience for customers.