Shift Operations Supervisor: Safety, KPIs & Team Growth

Metro Supply Chain; Brampton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program with a 公司

Company team wear allowance

Employee Appreciation Day

Company sponsored social events

Community volunteering

Job summary

Metro Supply Chain is seeking an Operations Supervisor to lead a shift, drive health and safety, manage performance, and develop people. The role covers scheduling labor, briefing teams, prioritizing orders, ensuring quality, and communicating with customers.

Strong leadership and KPI-driven decision making are essential. The position is based on a typical Monday-to-Friday evening shift with opportunities to contribute to continuous improvement and cost control within a growing logistics

Qualifications

• Preferably a College Diploma in Business Management with focus in Logistics Management or equivalent experience.
• Experience supervising warehouse operations is preferred.
• Strong communication and leadership skills.

Responsibilities

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

Skills

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

Education

College Diploma in Business Management with focus in Logistics Management

Job description

Metro Supply Chain is seeking an Operations Supervisor to lead a shift, drive health and safety, manage performance, and develop people. The role covers scheduling labor, briefing teams, prioritizing orders, ensuring quality, and communicating with customers.

Strong leadership and KPI-driven decision making are essential. The position is based on a typical Monday-to-Friday evening shift with opportunities to contribute to continuous improvement and cost control within a growing logistics