Operations Supervisor

Metro Supply Chain Group; Ottawa; Hybrid; CAD 65,000 - 82,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

Retirement match

Wellness programs

Job summary

Metro Supply Chain in Ottawa, Canada, is seeking an Operations Supervisor to lead shift activities, safety, performance, and customer relations. The role focuses on staff coaching, KPI tracking, and efficient labour scheduling to meet workload and budget targets.

The ideal candidate brings 5+ years in distribution, 2+ years in supervision (preferably in 3PL), and strong MS Office/WMS skills. An emphasis on attendance and continuous improvement is required.

Qualifications

• Five (5) years Distribution experience (3PL experience would be an asset).
• At least two (2) years supervisory experience, preferably in a 3PL Operations role.
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS).
• Exemplary attendance and punctuality.

Responsibilities

• Schedule labour requirements for the shift to meet production goals within budgeted cost.
• Complete shift briefings to communicate information to all employees.
• Assign and follow up with operators on task durations and deadlines.
• Prioritize order sequences for picking to reduce driver wait times.
• Hold team members accountable for proper picking/packing to meet quality standards.
• Monitor and report KPI/KAIs for shift performance.
• Approve labour hours daily in line with policy and payroll.
• Provide daily coaching and conduct performance appraisals.
• Maintain strong customer relationships and assess service requirements.
• Maintain a clean, safe work environment and comply with OHSA.
• Support safety, violence and harassment policies and related duties.

Skills

Five years distribution experience

Two years supervisory experience

Education

College Diploma in Business Management with focus in Logistics Management

Tools

Warehouse Management Systems (WMS)

MS Office

Job description

Job Description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Tuesday to Saturday 10:30am-7:00pm

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We arean equal opportunity employercommitted to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.