Operations Supervisor (Afternoon Shift)

Metro Supply Chain Group; Brampton; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Metro Supply Chain in Brampton is seeking an Operations Supervisor to oversee the shift, drive safety and performance, and develop staff. You will manage labour, coordinate with warehouse teams, and ensure on-time, accurate order fulfillment for clients.

The role emphasizes coaching, adherence to OH&S guidelines, and collaboration with customers to meet service levels. A college diploma in logistics management is preferred.

Qualifications

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Responsibilities

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed.
• Ensure the sequences of orders are picked based on priority shipments and priority customers; reduce waiting times for drivers and late deliveries.
• Hold Team Members accountable for proper picking and packing procedures and product quality.
• Monitor, analyze and report daily/weekly departmental performance through KPI tracking and data collection.
• Approve labour hours daily using company policies and ensure proper payment and cost allocation.
• Provide daily feedback and coaching; handle disciplinary situations with documentation.
• Maintain strong customer interaction to understand service requirements and communicate accordingly.
• Maintain a clean and safe work environment and uphold OH&S standards.

Skills

Customer Centricity

Fostering Culture

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

Education

College Diploma in Business Management with focus in Logistics Management

Job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift.This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT

Mon to Friday - 3:00 pm to 11:00 pm ; flexibility expected

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We arean equal opportunity employercommitted to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.